Under EU Regulation 261/2004, passengers on flights departing from or arriving in the European Union are protected against flight disruptions. If your flight was delayed by more than 3 hours, cancelled, or you were denied boarding, you could receive up to €600 per person.
EU Regulation 261/2004 establishes common rules on compensation and assistance to passengers in the event of denied boarding, flight cancellations, or long delays. It applies to all flights departing from an EU airport, as well as flights arriving in the EU operated by an EU-based airline.
The regulation entitles passengers to fixed financial compensation depending on the flight distance, regardless of the ticket price paid.
The amount of compensation depends on the distance of the disrupted flight:
You may be entitled to compensation if:
Claims can be filed for flights that occurred up to 6 years ago, depending on the jurisdiction.
This platform is provided pursuant to Regulation (EC) No 261/2004 of the European Parliament and of the Council, establishing common rules on compensation and assistance to passengers in the event of denied boarding, cancellation, or long delay of flights. The information presented on this page is for general informational purposes and does not constitute legal advice. Individual eligibility is subject to the specific circumstances of each case.