European regulation on your air passenger rights

Since 2004, travelers have been protected by the European Regulation on the rights of air passengers No. 261/2004. This regulation defines essential notions, such as "flight delay", "cancellation of flight", "overbooking" or "denied boarding", as being obstacles to the rights of passengers.

What are the key points of the European Regulation on Passenger Rights?

- It is intended for passengers who are the victims of late or canceled flights, overbooking or denied boarding.

- Depending on the circumstances, and under certain conditions, it opens the right to a claim for compensation whose amount can vary between €250 and €600 per person.

- It provides assistance and access to basic services for flights canceled or delayed for several hours.

- It offers the right to request a seat on another flight or to withdraw from the planned flight when it is canceled or delayed by more than 5 hours.

 
Flight delayed more than 3 hours
Canceled flight
Overbooking
Employee strike
If your flight is delayed because of the company you are eligible for compensation, whose amount, between €250 and €600 per person, is calculated based on the distance of the flight.
You are eligible for compensation. If the company does not re-route you and you reach your destination on your own, you must also have your ticket refunded.
You have been denied boarding? The company must compensate you in the same way as a cancellation or a delay.
When it comes to a strike inherent in the airline, it is considered that it could have taken the appropriate measures to avoid the disruption of flights. Compensation may therefore be due unless the company is able to prove that all necessary measures have been taken and that the disturbances could not be avoided.
How will I receive my compensation?
The legal startup puts the speed of transferring your money to the heart of its priorities. You will receive your compensation by bank transfer, free of charge (SEPA transfer) within 15 days of receipt. If you want another method of payment, please contact us.
How can lawyers help me?
You give us a mandate to represent you with the airline. We advise you independently and make every effort to recover the compensation to which you are entitled. Once the form of proxy is completed, we file an application with the airline on your behalf and assemble your file. Airhelp takes care of all administrative formalities, reminders, formal notices and also to represent you if necessary in court. Recovering compensation is not easy, but we have the expertise and resources to reach our goals.
Is the insurance you pay for the purchase of the ticket valid?
The insurance you pay at the time of purchase makes it possible to refund the ticket if you have not traveled (check the clauses). However, the airline is still liable for compensation if the flight is more than 3 hours late.
Can I make a claim in the case of a tour package?
Yes, organized tours can enjoy the same rights and claims according to the European regulation concerning air passengers.
What is the deadline for compensation?
Compensation periods generally depend on the reactivity of the airlines, on average the files processed with Airhelp are settled under an average time of about 45 days. As long as we process your file, we will always keep you informed of the progress and progress of the procedure.
How can I know the status of my application?
All the information relating to the evolution of your files is recorded in your personal space. They are updated daily. You can contact us directly when you want thanks to the contact form at the bottom of the page.
Can I make a claim for another person?
Yes, you can actually make a claim for any other passenger on the same flight whether or not you are a passenger. Note, however, that only the passengers concerned must be named. Filing a file for other people means that you are handling the application (for example for a parent or a client). If successful, you will receive the allowances for all passengers listed for the designated file.
How much do I have to pay for the service?
You have no financial risk by appointing Airhelp. The team collects 35% of all fees in case you get compensation from the airline company, otherwise no charge will weigh on you. If the legal process is lost partially or totally, Airhelp bears the costs of the lawyer and / or justice. If an agreement is agreed, these fees will be deducted from your compensation, so you incur no financial risk. Our lawyers will enter into an agreement with your consent and, if economically sound, what our lawyers and we will advise you. And if, according to our expectations, the procedure is won, the airline in question must pay the costs of lawyer and / or justice. In no case you have to pay more.
How much does it cost me to call one of your lawyers?
You do not take any risks by hiring our contract lawyers. If your procedure is partially or totally lost, Airhelp takes care of all costs. If an agreement is reached, the costs are covered by the amount collected. Our lawyers will reach an agreement only with your consent and will tell you if it makes economic sense. And if, according to our expectations, the procedure is won, the airline will pay the fees. Our lawyers specialize in the field of air passenger law and work closely with our teams. We take financial risks during the legal proceedings by proposing our lawyers.