Aerolineas Argentinas owes you compensation: how to recover it?
Regulation No. 261 of February 11, 2004 provides rights for air passengers. You can obtain compensation if your airline registers a long delay or anarchically cancels your flight. They will also have to pay you compensation if they refuse to board you because of overbooking. Find out the air damage for which you can initiate a complaint procedure. Also find the unstoppable solution to force your company to quickly pay the compensation to which you are legally entitled.
Find out about your rights first:
Following the numerous inconveniences suffered by travelers, the European Union authorities adopted Regulation No. 261 of February 11, 2004 to relieve and protect them. This directive specifies the prerogatives of air passengers. In particular, it stipulates that airlines must pay compensation to passengers who are victims of a delayed, canceled or overbooked flight. The law allows you to file a claim for any damage suffered in the cases listed above. You can therefore request a ticket refund in the event of delay, cancellation or denied boarding for overbooking with this company. As an air passenger, you have rights which you can exercise in accordance with the provisions of the directive.
You must imperatively travel via an airline operating flights on the basis of a European title in order to hope to obtain compensation in the event of a delayed, canceled or overbooked flight. Compensation only occurs if the delay on arrival exceeds 3 hours. The plane can take off 4 hours late without you being able to mention any harm. In this case, the pilot must reach his destination with less than 3 hours delay. The delay is therefore appreciated in relation to the actual time of disembarkation.
If Aerolineas argentinas warns you of the delay or cancellation of your flight 14 days before the trip, you can no longer demand compensation. If the information reaches you less than 7 days before the trip, the company will have to make all the arrangements so that you arrive at your destination with less than 3 hours delay compared to the schedule initially planned at the risk of having to pay compensation .
You must absolutely take the delayed or canceled flight to hope to obtain compensation. If you waive the trip through the Argentina company that is responsible for the damage, you automatically lose your right to claim. Take all your patience and collect supporting documents. Allow your airline to honor its contract so that you can obtain irrefutable proof that it is more than 3 hours late. In the event of a canceled flight, accept the alternative flight. This leaves you the possibility of lodging a claim for compensation.
Your carrier can waive compensation, in what cases?
In certain cases provided for by regulation No. 261 of February 11, 2004, the airlines may legitimately refuse to act on your complaint. You cannot expect compensation if your airline notifies you of the delay or cancellation of your trip 14 days before the date of boarding. She can object to your request for compensation if she informs you less than 7 days before the trip, but still manages to arrive at her destination with less than 3 hours delay. Obviously, you lose all right of complaint if you give up the trip.
Airlines may also invoke exceptional circumstances to reject your claim for compensation. In this case, the delay or cancellation is not the direct responsibility of the structure concerned. In such a situation, the damage suffered is rather explained by external factors over which the company has no influence. Thus, an airplane cannot take off with a snowy runway. Air authorities can also decide to delay or cancel a flight in the event of a natural disaster, heavy rain, accident or the initiation of a Vigipirate plan. Some air damage can be explained by the air traffic controllers’ strikes. In all of the above cases, do not expect your airline to act on your complaint.
Do not let Aerolineas Argentinas escape its responsibilities to you. If she does not respect the conditions mentioned in her transport contract, she surely owes you an explanation or why not compensation?
What about the amount of compensation awarded to the victim?
Article 9 of Regulation 261/2004 provides that your company must offer you refreshments and food in the event of a delay of several hours. For flights of less than 1500 km, this must take place after 2 hours of waiting. The facility should also arrange for passengers to make phone calls and send emails.
The compensation received differs according to the damage suffered and the distance of the flight.
If the take-off time is changed (delayed departure): Regulation No. 261 of February 11, 2004 provided € 250 for a journey of less than 1,500 km. This goes up to € 400 for a journey of between 1,500 km and 3,500 km. For the delay of a flight of more than 3500 km, you can collect € 600. The compensation does not take into account the price of the ticket.
If the flight is completely canceled:
The amount to be collected is determined from the difference between the actual landing time and the scheduled arrival time. According to this criterion and depending on the distance of the flight, you will receive compensation, the summary of which is presented in the table below:
– Less than 2 hours
Less than 1500 km: 125 €
From 1,500 km to 3,500 km: € 200
More than 3500 km 300 €
– More than 2 hours
Less than 1500 km: 250 €
From 1,500 km to 3,500 km: € 400
More than 3500 km 600 €
Collect a sufficient number to take action
In the event of flight cancellation or delay, you will only be able to obtain a claim from your Aerolineas Argentinas airline if you present evidence. Keep your boarding pass carefully. Interview staff to find out the real causes of the harm you are experiencing. Take a picture of the start panel just before takeoff. Keep receipts and invoices for expenses incurred after a flight cancellation (accommodation, food and travel expenses). Also don’t forget to immortalize the flight panel when you arrive at your destination. You must carefully store all of these supporting documents. They will allow you to build up a convincing compensation claim file.
Make a complaint: Let yourself be guided by experts
In violation of the European directive on passenger rights, the vast majority of airlines operate to avoid compensating their customers who are victims of delayed, canceled or overbooked flights. Normally, you should be able to obtain your compensation by sending them a registered letter with all the evidence in your possession. However, the process turns out to be much more complex. Your request may go unheeded for weeks or months or even indefinitely. Your company may ask you for parts that are difficult to obtain and that require expertise. The procedure can drag on without any real progress. If you decide to file a complaint, it opposes experienced and seasoned lawyers who will quickly succeed in making you dismiss. You therefore risk losing time and money if you personally submit your claim for compensation.
Entrusting your case to a lawyer: Precious time saved and tranquility preserved
Fortunately, you can entrust your compensation file to startups specializing in the recovery of compensation provided for by Regulation No. 261 of February 11, 2004. You can contact them as soon as you suffer damage related to delay, cancellation or denied boarding due to overbooking. Concretely, you authorize the requested structure to intervene legally with your airline company to recover an indemnity provided for by the regulation n ° 261 of February 11, 2004. You have the possibility of lodging your complaint even 2 years after the damage.
Don’t waste any more time. Go to one of the dedicated platforms to check the eligibility of your file. This French startup will analyze in a few minutes the admissibility of your request on the basis of the information you send them via a form available on their site. In the event of a positive opinion, you communicate to them all of the supporting documents available to you. The startup does not perceive any advance before launching the process.
Upon receipt of the documents, the startup begins an amicable negotiation with your airline. She presents to the latter the elements which attest the violation of your rights under the provisions of regulation n ° 261 of February 11, 2004. She asks her to comply with the rules of the directive by compensating you. If this phase fails, the experts of the contacted startup can file a lawsuit to demand that your airline respect your rights. This is only done if you present a case with sufficient evidence. So take the time to collect enough when you are harmed. If successful, you get the compensation claimed after deduction of a commission. On the other hand, you do not bear any costs if the procedure and the proceedings do not succeed. You receive a simple notification.
In reality, using the services of a specialized startup costs you nothing! Rather, it represents a boon. You don’t spend a single penny and you can win hundreds of dollars. Well worth a try! Thus, the entire procedure is the responsibility of the legal experts. The startup has a large panel of lawyers and legal experts who will defend your case for free. They will only get commissions if the process leads to your compensation. As for you, you wait patiently by consulting your emails and your bank account from time to time.