Has your flight with Air Mauritius been delayed? Find out how to claim compensation
Air Mauritius, an airline that sometimes experiences flight disruptions, such as flight delays or cancellations. Fortunately, the victims of these incidents can request compensation under certain conditions.
First inquire about the conditions to be fulfilled to claim compensation from its operator
To obtain compensation from the airline, it is imperative that the flight incident falls under its responsibility. For cancellations or flight delays that can be attributed to independent factors, a flight complaint cannot be successful. We call independent factors extraordinary circumstances such as weather conditions or exceptional events like the attacks of March 18, 2017 at Orly airport.
Similarly, to claim compensation, your plane must have been delayed by at least 4 hours (since the company only performs long distance flights). However, the opening time of the aircraft doors must be considered to calculate the delay observed. In addition to a claim for flight delay, compensation after a flight cancellation is also subject to conditions. Concretely, the company must inform you of this disturbance at least 14 days before departure.
If necessary, you can legitimately make a claim for compensation. In addition, it must be reassured that the flight in question has been carried out in the last 5 years. Indeed, the deadline provided in the majority of European countries, to make claims for compensation from airlines, is 5 years.
Contact Air Mauritius customer service to recover their compensation
To obtain compensation following a flight served by the carrier of Mauritius due to strike or due to a technical breakdown, you must send a letter with acknowledgment of receipt or an e-mail to the airline. Indeed, a simple call will have no weight since it will not leave any written record. When submitting your claim to the airline, be sure to include various documents to prove that you were a passenger on the disturbed flight.
It should be noted, however, that this procedure is often time-consuming and expensive in terms of time and money. In addition, it is likely that you are under continuous stress, especially as the airlines do not like to pay compensation. They use evasions to evade their obligation or to discourage the claimant. To avoid headaches and other endless annoyances, however, it is possible to do otherwise: ask for help from a compensation recovery specialist.
Request the services of an intermediary specializing in compensation recovery?
This helps the passenger to optimize his chances of obtaining his compensation, it is advisable to contact a legal expert who can represent and defend you against the airline. For example, law firms have the time and resources to handle your case. The provider has the experience necessary to effectively claim the compensation to which you are entitled. Its services also include the introduction of possible legal proceedings if the company does not cooperate. The main advantage of giving a mandate to a structure to represent and defend you is that it does not demand any payment from you until the company agrees to pay you your compensation. It is only after payment of compensation that it retains 25% of the amount collected to pay for its services. If the complaints procedure fails, you will not have to pay a cent.
Claim your right
– Which document to prove the damage suffered
To ask their airline company Air Mauritius to pay them compensation, the passenger must compile a file. This file must necessarily contain your travel documents. These include the following papers:
– Boarding card ;
– The luggage tag;
– Booking confirmation;
– The electronic ticket;
– The certificate of delay.
It is also recommended to record your flight data, namely the flight number and the duration of the delay. To properly formulate his letter of complaint, he must also do everything to find out the reason for the flight disruption.
The plane leaves and arrives late
To make a claim for compensation, it is possible to contact the aviation company directly, although it takes a long time to respond and compensate you. The easiest way is to contact an organization specializing in passenger rights.
Personally you can make a complaint online. Simply submit your request using the complaint form. This request is valid both for a claim for compensation and for a claim for luggage. Indeed, the online form allows passengers to do actions like:
– Cancellation of the plane ticket;
– Sending a supporting document;
– The formulation of dissatisfaction.
How much can you earn by claiming compensation from Air Mauritius?
It is important to know the amount that can be claimed in the event of a flight incident attributable to the airline.
This amount is set by European regulations governing the rights of air passengers. It is a function of the distance of the flight. Variable, this compensation is:
– 250 euros for a journey of less than 1,500 km;
– 400 euros for a journey of more than 1,500 km and less than 3,500 km;
– 600 euros for a journey of more than 3,500 km.
The flights served by the Mauritian company, being mainly long-haul, passengers are more inclined to receive compensation of 600 euros in the event of a flight incident. However, it should be noted that the law provides, depending on the circumstances, for a reduction in the amount of compensation. This is for example the case of a long distance flight with a delay of between 3 and 4 hours.
The airline company offered you assets: Is it always good to accept?
It may happen that the company offers passengers assets in lieu of compensation. These are generally travel vouchers whose value is less than the amount of compensation provided by law. You must know how to refuse such offers since they cannot be combined with compensation.
Claim compensation from your carrier: Take immediate action
If these ways of contacting the company do not suit you, you can hire a lawyer. We note however that this solution is in all cases inconclusive and time-consuming.
This is why many passengers, victims of flight incidents, prefer to go through third-party organizations to succeed.