Air New Zealand flight problems: Solutions to defend your rights and interests:
You had planned a dream trip, but due to one or more flight problems, you will have to give it up. With this article, assert your rights.
This page focuses on the rights of European air passengers. Thefts are concerned:
– within the EU
– arriving in the EU and insured by an EU airline
– departing from an EU airport
By “EU” is meant the 28 EU countries, including Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint-Martin (French Antilles), the Azores, Madeira and the Canary Islands, as well than Iceland, Norway and Switzerland. The EU does not include the Faroe Islands, the Isle of Man and the Channel Islands.
Problems with delayed flights
Your plane must have taken off after the scheduled time on the tickets. In this case, you have the right to compensation. Except, if the delay is due to exceptional circumstances (political instability, weather conditions, security risks,…).
The minimum delay for compensation depends on the distance of the flight. If you are leaving from a foreign country (outside the EU) you are only taken care of if you are traveling with a company of the European Union (which is not the case for Air New Zealand).
Assistance in case of delayed flight
While waiting for your plane to take off, the airline company is obliged to provide you with free assistance, which varies according to the waiting time:
– refreshments or catering,
– 2 communications by telephone, telex, fax or email,
– accommodation (and transfers between the accommodation and the airport), if the departure cannot take place before the next day.
If you have not received assistance and have paid for your meals, refreshments, etc. the company must reimburse you to the extent that the expenses were appropriate and reasonable. Keep your receipts well.
Compensation for delayed theft
Your ticket will be fully reimbursed within 7 clear days. Your company must offer you this reimbursement. You don’t have to do any extra steps. If you decide to take the flight, financial compensation will be added to your coverage.
It doesn’t matter whether you bought a cheap plane ticket or not, the amount of compensation varies depending on the length of the planned journey. To find out if you are entitled to compensation, go to the compensation startup’s website using our form.
Please note: a text reminding you of your rights must be available at the check-in counter or in the boarding area.
To be compensated, you must let lawyers defend you. They are experts who can even go to court to defend your interests. Contact them using our form.
Canceled flight issues
The flight cancellation problem occurs in 3 situations:
– your initial flight is canceled and you are transferred to another flight
– the plane takes off but you are forced to return to the airport and be transferred to another flight
– your flight arrives but at an airport that does not correspond to the final destination indicated on the ticket
In these three cases you have the right to a refund, a re-routing or a return flight, as well as assistance and compensation. Except, if the cancellation is due to exceptional circumstances (political instability, weather conditions, security risks, etc.).
Reimbursement, rerouting and compensation for canceled flight
The company should offer you three options:
– reimbursement of your ticket
– re-routing to your final destination as soon as possible
– re-routing at a later date, at your convenience and under comparable conditions subject to availability of seats.
You must choose one of the three options. In some specific cases, you can also benefit from compensation.
Assistance in the event of cancellation
While you are waiting, Air New Zealand must provide assistance in case of cancellation on the same terms as assistance in case of delay.
Connecting flights also affected
Now, if your connecting flight, even operated by another company, is delayed you can claim compensation from the company that sold you the tickets. Case law that follows the decision of July 11 by the Court of Justice of the European Union.
Air New Zealand is not a European company, and especially the departure point of the flight was not located in the European Union. In other words, the passengers could not claim compensation. But European justice has decided otherwise.
First, it considered that the entire journey constituted a single journey and that therefore the starting point was indeed a European airport. Then, she considers that even if ANZ did not carry out the delayed flight under her colors, the travelers had concluded the contract with her. They are therefore entitled to request compensation from him, in this case 600 euros. A decision that will now apply to all similar cases.