What compensation is provided by Air Senegal in the event of a long delay accusing your flight?
The Air Senegal company may experience one or more days of strike from time to time, with nearly 400 flights canceled in Europe following an unprecedented social movement among its pilots, the African company owes compensations to its customers.
Indeed, if this operator agrees to reimburse the price of the ticket to travelers who cannot leave during the holiday period, there is no question of paying additional compensation.
However, European law provides, depending on the length of the journey, compensation between € 250 and € 600 per passenger in the event of flights canceled less than two weeks before departure or flights delayed by more than three hours. The only exception accepted by the European Union: “extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken”.
A strike “cannot be described as an extraordinary circumstance”
And this is exactly what the African company invokes. Air Senegal fully complies with the legislation, but as these flight cancellations are due to extraordinary circumstances, no compensation is due. Under the law, no compensation is payable when the union acts unreasonably and completely outside the control of the airline. If it was under our control, there would be no cancellations.
A questionable and contested version. A judgment of the Court of Justice of the European Union, in fact, reverses the opposite: “air carriers can, as a rule, be confronted, in the exercise of their activity, with disagreements, even conflicts, with the members of their staff, or part of this staff, ”write the European judges. Consequently, a strike, even a wild one, “cannot be described as an extraordinary circumstance”.
Air passenger rights
The European regulation has come to harmonize the different legislations in this field. This is regulation CE 261/2004 of the European Parliament and of the Council of February 11, 2004 establishing common rules in terms of compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of a theft.
To whom does this regulation apply?
– passengers departing from an airport located in the territory of the European Union;
– passengers departing from an airport outside the European Union and bound for an airport of the European Union, if the flight is provided by a Community carrier.
What is denied boarding?
We deny boarding if an air carrier refuses a passenger on a flight even if it arrives on time and has a confirmed reservation.
If you find yourself in such a situation you have two possibilities:
– you can volunteer and stay on site in exchange for certain services to be agreed with Air Senegal. In addition, you will need to be routed to your destination on a replacement flight;
– you refuse to volunteer but the company nevertheless refuses you on the flight in question. The airline must in addition to the replacement flight pay you compensation of 250 euros for flights up to 1,500 km; 400 euros for intra-Community flights over 1,500 km and for all other flights from 1,500 to 3,500 km; 600 euros for all other flights.
Compensation companies expect what you submit and send your case to their lawyers to resolve the dispute. Contact them by filling out a simple electronic form. These companies receive nothing in the event of failure (or 25% of the compensation obtained).