Get reimbursed and compensated after a dispute
In the event of canceled flights, delays and overbooking, travelers are entitled to compensation. Thirty companies, paid for by the result, take charge of the procedures
It is one of the main stresses for travelers. See their flight canceled, delayed or disembarked from a flight due to overbooking. However, few of them know that they can be compensated thanks to the European regulation 261 / 2004CE. A text still poorly known defends them against these incidents of course. In 2014, they were less than 5% to take advantage of it and on this small percentage less than 20% of them obtained compensation. But, good news, consumers are starting to find out to the chagrin of carriers.
How can I get a repair if I have to deal with the vagaries of Air Serbia?
By invoking the European regulation EU 261-2004. This text provides for a lump sum refund if your flight is canceled or overbooked. He also plays in the event of a delay of more than three hours. And if the delay exceeds five hours, it is possible to claim a full refund of the ticket. This text applies to all carriers departing from European airports, whatever they may be. European Union companies are also subject to the regulations for their return flights when they take off from an airport outside the EU.
Note that Iceland, Norway and Switzerland have also acceded to EU regulation 261. The interpretation of the text varies from one country to another in the EU. That of the courts is very protective for travelers.
What compensation can we claim?
If the conditions are met, you can request 250, 400 or 600 euros per journey and passenger depending on the length of the journey and whatever the cost of the ticket, so lowcost flights included. Thus, a journey of more than 1,500 km allows a lump sum compensation of 250 euros. It is 400 euros for flights of less than 3,500 km and 600 euros beyond. To these lump sums can be added other advantages: a drink and a meal after two hours late, food every four hours and accommodation when the delay goes on overnight.
What if the Serbian airline talks about force majeure?
To avoid compensating travelers, companies argue that there are exceptional circumstances. Are considered as such circumstances beyond the control and effort of the carrier. Example? An air traffic controller strike, a terrorist alert at an airport or a major weather accident preventing an airplane from taking off. On the other hand, a technical problem, a sick passenger or a pilot who does not show up for a flight are not considered to be “exceptional circumstances” clearing a company.
Teams of experts in air disputes bring you their support
Lawyers, platform operators, specialized companies. For the past few years, around thirty pharmacies have positioned themselves as “vigilantes du ciel” and are competing for a very buoyant market.
They generally apply performance fees ranging from 18 to 35%. Some directly sue companies, including Air Serbia, in court. “In addition to the commission rate which can climb up to 30%, the” No win No fee “clause which exempts the client from legal costs in the event of failure must be taken into account.
Note that travelers can claim their due without the assistance of these specialists. These companies offer to put them in free contact with the customer service of a company. In case of blockage, their file is transmitted to the tourism and travel mediator.
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