Flight canceled by AlbaStar: Compensate your wait by obtaining compensation
By canceling your flight without notifying you two weeks or crash before departure, it is possible that the Spanish company offers you monetary compensation, but beware, its offer is often much less than what you are really entitled to. It’s best to check the amount of compensation you are eligible for.
In fact, the air carrier must get you to your destination as soon as possible and offer you a refund for the canceled flight or the part of the trip not made if it is a connection.
That’s not all: European regulations allow you to receive compensation. This amount depends on the distance of the flight and not on the cost of the ticket. It varies between 250 € and 600 €. In short, enough to replenish your travel account.
To be entitled to compensation, your flight must meet certain criteria:
– He must be from a member country of the European Union. For example, a flight from Paris to Montreal.
– If it is destined for a member country of the European Union, the regulation only applies to European companies. For example, a Madrid flight to Casablanca with Air Canada would not be eligible, but a Casablanca-Madrid flight with AlbaStar is eligible.
– All regular, charter or low-cost airlines must comply with the regulations if the cancellation is their fault. In short, you will be reimbursed, but not compensated, in the event of a snowstorm or a strike at the airport. However, you are eligible if the airline itself is on strike.
There is a big delay when your plane arrives
You do not need to have your flight completely canceled to be eligible for compensation. This is often the case if you arrive at your destination more than three hours late.
In the case of delays, the law is a little more vague. Here is what air consumer rights experts say “According to the law, the consumer will be protected if the flight is delayed by more than three hours and the airline has not implemented all the compulsory means so that flights are on time.
First of all, you should know that following your prolonged wait at the airport, you are entitled to refreshments and food during your waiting time + two phone calls + Accommodation if the flight is delayed overnight.
What if you are denied boarding?
It must be due to overbooking (this is when a carrier sells more tickets than the number of seats on the plane. Because of this practice, it sometimes happens that some passengers cannot board).
AlbaStar is obliged to ask if certain passengers volunteer to give up their seats. If no one is volunteering, then they can deny boarding to people of their choice, who can be you or me.
If this situation occurs to you, the company must inform you of your rights (which it does not always do.), Offer you re-routing by plane or other means of land transport if possible, offer assistance and a meal. depending on the re-routing time + communication (two phone calls / SMS), and also offer you financial compensation.
It is essential that you obtain written proof of denied boarding due to overbooking from the airline. Don’t give up.
Request compensation from Albastar : Entrust the mission to those who know the law
Because to make a complaint in such a big aviation company, what do we do, we phone and ask to speak to the manager? Not as easy as the local store, and customer service is not always helpful.
To save time because the settlement of a procedure can take up to 2 years while filling out an online form took me 5 min.
Use the solutions proposed by experienced lawyers? It’s free until the money is returned to you. If you get compensation, then you pay a 30% commission on the compensation received. If you do not receive any compensation, you will not be charged any fees. Fill out the form to send them the data they need to be able to defend your rights and interests.