Passengers disturbed by delays in All Nippon flights? Cases giving entitlement to compensation
Travelers are generally uninformed about the possibilities of compensation in the event of delays, overbooking or cancellation of a flight operated by All Nippon. Do not panic. Companies take care of the steps for you to claim the compensation to which you are entitled.
Few travelers know their rights and follow up on their misadventures
For example, in the event of a delay of more than 3 hours, overbooking or cancellation, the passenger has the option of filing a claim for compensation. The flat-rate compensation that passengers can claim is € 250 for journeys of 1,500 kilometers, € 400 for those between 1,500 and 3,500 kilometers, and € 600 beyond 3,500 kilometers.
To facilitate the procedures to be undertaken, several sites have emerged, like Air indemnité which supports passengers in their compensation procedures with the airlines. Compensation startups win their case in 9 out of 10 cases and pay 75% of passenger compensation with zero hidden fees. The plus: if the complaint does not succeed, the customer does not pay anything.
The compensation firms have websites accessible from smartphones, tablets or computers and allow you to file your file online, 24/7 from any location in the world.
The traveler obtains immediate assistance for the entire complaint procedure, and real-time file monitoring.
A personal adviser is also available by telephone on 0 892 490 125 (€ 0.337 including tax / minute). Proof of its good health, the startup recorded a three-digit growth in the number of applications filed in the first half of 2014.
Finally, be aware that these mishaps do not happen only during vacation periods.
Of the 172 million passengers who pass through French airports each year, around 6.8 million are affected.
Nearly 4.4 million suffer excessive delays, 2 million have their flight canceled, while 334,000 cannot board, faced with overbooking.
Risks related to theft must be compensated. Startups let you know if your request is admissible.
Delayed or even canceled flights… who hasn’t experienced this hassle at an airport? A mishap that can ruin the holidays and be expensive. Several startups offer passengers victims of this type of inconvenience with All Nippon or other operators to obtain financial compensation. The idea is to simplify procedures as much as possible by reducing them to a form to fill out online or on your smartphone. Annoyed by the delays, the cancellations of flights, irritated by the difficulties of compensation, she designed a system which allows a click to estimate if a claim for compensation is admissible or not. If the answer is positive. Compensation companies provide redress in 94% of cases, with a 15% tax-free commission.
European regulations
The reimbursement of part of the ticket for a delayed or canceled flight is a right. Since 2004, the regulation adopted by the European Commission has guaranteed compensation of 250, 400, and up to 600 Euros, per passenger for any delay of three hours or more (see infographic), in order to prevent certain abuses. This applies to all travelers, even non-European Union (EU) nationals, provided that the flight arrives or departs from an EU airport. But too many airlines are reluctant to let customers know. Result: only 2% of eligible people assert their rights. The others, often ill-informed or discouraged by the obstacle course represented by the procedures, give up. And this is how more than 1.7 million passengers abandon airlines up to 500 million euros each year. Hundreds of millions of euros have not been claimed since the introduction of this regulation. If the companies including All Nippon have long cited the extraordinary circumstances to avoid payments, they now seem ready to better inform customers.
With a presence in 112 countries and working with 250 airlines, compensation startups are no longer limited to air travel and tackle train, bus and boat delays. Since yesterday, a professional version of the application has also been available from a network of 222,000 travel agents around the world.
Airlines seek to discourage customers, several lawyers have decided to create their own startups to defend the rights of injured passengers.
Why did you start this service?
Simply to assert a right that is often not applied by companies. There is a constant and willful disregard for passenger rights: millions of passengers around the world have the right to be reimbursed for hundreds of euros each.