How to claim compensation in the event of a Bulgaria Air flight disruption?
The European regulation which governs the rights of air passengers has already been the subject of a multitude of interpretations. There are indeed certain legal terms which are confusing. It also contains more or less confused concepts such as “arrival time” or the extraordinary circumstances which exempt companies from their obligation to indemnify. All of this can sometimes deter you from seeking compensation. This is why it is advisable for anyone wishing to file a claim to research files similar to their own before venturing out. In all cases, you will have to follow a methodical approach to win your case with the airlines.
Why is it important to keep travel documents?
When your business trip with Bulgaria Air is canceled or delayed due to a strike attributable to the airline, it is important to keep your travel documents. These will add weight to your claim file. Among other supporting documents that you must have on hand, we can cite:
– The electronic ticket;
– Boarding card ;
– Booking confirmation;
– The flight delay or cancellation certificate …
What are your rights at the airport after the flight disruption?
When your business trip falls apart, Bulgaria Air has to take care of the passengers until it finds a solution to settle the situation. This support is however subject to certain conditions.
Certain situations can however lead to the modification of this amount. We can for example indicate the following case: your flight is canceled, but the airline company offers you a substitute flight with which you will arrive at your destination with a delay of less than 2 hours. In this context, you can only claim 50% of the amount of the compensation.
To benefit from such assistance, you must have observed two hours of waiting for a short-haul flight (distance less than or equal to 1500 km), three hours of waiting for a medium-haul flight (between 1500 and 3500 km ) or four hours of waiting for a long-haul flight (more than 3500 km).
Air ticket reimbursement conditions + compensation
When you wait at the airport for 5 hours or more, you are entitled to claim reimbursement of your plane ticket at the purchase price from the Bulgarian airline. It will have to run within 7 days, and you retain your right to compensation. If the airline eventually cancels your flight, it must provide you with a replacement flight or reimburse you for the cost of your plane ticket. If the proposed redirection conditions are not suitable for your business trip, you can claim both the reimbursement of the air ticket and the financial compensation. In this case, the employee will always receive the financial compensation. As for the reimbursement of the plane ticket, it can be legitimately claimed by the company.
Who pays for the additional costs caused by the flight disruption?
The airline may not provide the assistance due to the passengers who are victims of the flight incident. In this case, you will have to pay for your pocket. You will then have to keep the receipts to ask the airline to reimburse you in due time. Indeed, it is neither you nor your employer who are expected to bear these additional expenses incurred as a result of the flight disruption. Note also that the Bulgarian airline is only supposed to reimburse you for expenses deemed reasonable. So if you book a room in a.
Star hotel at the other end of the city, please let it serve you a firm statement regarding your refund.
How much is the compensation to be collected (to be offered by Bulgaria Air)?
Whether it is business class or economy class, this is not relevant in determining the amount of compensation. The latter depends rather on the distance of the flight as you can see below:
– 250 euros for short-haul flights;
– 400 euros for medium-haul and intra-Community flights;
– 600 euros for long-haul flights.