What to do after a delayed flight by Cathay Pacific?
You had to wait hours before boarding. Obviously, this has upset your programs. After such an inconvenience, consider filing a claim for compensation for delayed flight compensation by Cathay Pacific. Discover in this guide the regulations which give you this right as well as the methods to benefit from it.
Flight delay, compensation obligation
In accordance with Regulation No. 261 of February 11, 2004, air carriers have the obligation to compensate their customers who are victims of delayed flight. However, you can only take advantage of it under certain conditions. So after a delayed transavia flight, don’t just complain. The law gives you the right to claim compensation.
– how to apply the directive
This system applies exclusively to companies including Cathay Pacific which operate on the basis of a European title. It systematically takes into account any flight that takes off or lands in a country of the European Union. In addition, responsibility for damage must rest with the carrier. Do not therefore submit a request when the delay is explained by a strike by the air traffic controllers or by bad weather conditions. In addition, Regulation No. 261 of February 11, 2004 also regulated the duration of the delay.
You can only hope for compensation if the flight concerned had landed more than 3 hours after the scheduled arrival time. Remember that a plane can take off with a long delay and reach its destination within the prescribed time. Check whether you can claim delayed flight compensation before submitting your request. You have a period of 5 years to assert your right of complaint.
Delayed flight, what are the compensation amounts?
In accordance with the provisions of Regulation No. 261 of February 11, 2004, the value of the compensation varies depending on the distance of the flight. You get € 250 for a flight that is less than 1,500 km late. You can collect 400 € for a trip between 1500 km and 3500 km. You have the possibility of receiving a sum of 600 € for a journey of more than 3500 km. This amount does not take into account the price of the ticket. To expect compensation for delayed flight, you must have made the trip via the Hong Kong company. You lose your right to compensation if you give up the trip and request reimbursement of your ticket.
So stay patient in case of flight delay. You must let the carrier perform his contract to claim compensation. Whatever the reasons for the delay of its plane, the company has an obligation to take care of passengers. This is required in accordance with the provisions of article 9 of the European regulation. After 2 hours of waiting, she should have provided you with refreshments and food. It would have allowed you to make phone calls and send emails. In the event of a delayed flight, do not hesitate to claim this right.
Compensation for a late or suspended Cathay Pacific flight, an obstacle course
The law allows you to personally take steps to claim compensation after a flight delay. You can therefore send the company a registered letter with acknowledgment of receipt. You also have the possibility of directly submitting a request on the official platform of the transporter. However, the process is generally long and tedious. The compensation service is often meticulous. Their agents look for the slightest flaw to reject your file. They do not hesitate to abuse the concept of extraordinary circumstances to refuse to compensate you. Worse, their experts and lawyers can force you to go to court. You risk losing time and money.
The solution for quick compensation
Fortunately, you can count on certain startups to optimize your chances of quickly obtaining your delayed flight compensation. They provide specialized air platforms for air passengers. You can submit your compensation request directly there. The procedure remains fairly simple and everyone can benefit from it. First, in a few clicks, you check the eligibility of your file on the basis of your flight information. The site will quickly notify you whether or not your request is admissible. In the event of a positive opinion, you send all the other supporting documents available to you online. You do not pay any prior procedural costs. This solution therefore presents no financial risk.