Air Canada Rouge puts you through an ordeal: What compensation to compensate?
If your flight has been delayed by more than 3 hours or canceled, you can request monetary compensation. This compensation can amount up to € 600 per passenger in accordance with Regulation (EC) No. 261/2004. In the UK and Ireland, you can claim compensation up to 6 years after the date of the flight. These regulations most certainly apply to Air Canada Rouge flights departing from or arriving at a European airport.
Claim compensation from the Canadian company: What are the conditions of application?
The flight route: European regulations stipulate that when the flight is operated by a non-European airline (which is the case with your operator), you can claim compensation as long as your flight takes off from a European airport .
Circumstances: The EU regulation stipulates that to be able to claim compensation in the event of delay, cancellation or denied boarding of a flight, the disruption must not be due to extraordinary circumstances, for example: The weather, the strike of air traffic control technicians.
Assistance and support for passengers in the event of a long delay or flight cancellation:
In this case, Air Canada Rouge must provide you with the corresponding care. These can include the following:
– Meals and drinks,
– Two different occasions where you can establish communication with a person of your choice (calls, emails, …)
– Hotel accommodation if necessary (one or more nights) and transport from the airport to the hotel
If you do not receive this type of assistance and are obliged to incur additional expenses, you have the right to be reimbursed. So don’t forget to keep your detailed invoices and receipts. Your request for reimbursement can also be attached to the request for compensation.
The amount required to compensate for your damage
The amount of compensation is set by Regulation (EC) No 261/2004 and is defined by the flight route and the distance between the departure and arrival airports. This takes into account the entire trip, including connecting flights. Thus, the distance between your initial departure and your final destination will determine the amount of compensation you can receive:
– For all flights with a maximum distance of 1,500 kilometers, you will receive up to € 250,
– For all flights covering a distance between 1,500 kilometers and 3,500 kilometers, you will receive up to € 400,
– For flights covering a distance greater than 3,500 kilometers, you are entitled to a maximum of € 600.
Please note that if your flight has traveled more than 3,500 kilometers and has been delayed by more than 3 hours but less than 4 hours, the amount of compensation is reduced by half.
If ever a disruption occurs during your flight with Air Canada Rouge, here is what you recommend the experts in moral injury compensation do:
– Flight documents (boarding pass, booking confirmation, electronic ticket, delay statement, etc.)
– Receipts for additional costs (eg taxi, food and accommodation)
Save the information of your disrupted flight:
– Flight number
– Flight schedule (arrival and departure times)
– Duration of delay (final departure and arrival time)
Find out the reason for the delay or cancellation of the flight
– Ask your company’s personnel and crew
– Check weather conditions
– Check if other flights at the airport are delayed or canceled.
Being compensated by the Canadian carrier: What is it in?
Regulation (EC) No 261/2004 specifies that passengers can be compensated if the delay, cancellation or denied boarding was caused by an incident under the responsibility of the airline. This means that the airline will have to pay compensation unless it can prove that the disruption was caused by an extraordinary circumstance. Examples of extraordinary circumstances include adverse weather conditions, natural disasters, political unrest, a threat to flight or passenger safety, a passenger who becomes ill, etc.
Can you be compensated in case you get stuck because of a strike?
If the class action was organized by airline staff (pilots, flight attendants, stewards, etc.), the air carrier can probably be held responsible for the strike and the passenger can file a claim.