What to do when your Air Loyauté plane is late?
You arrive at the airport, look at the notice board, and notice that your plane is delayed. First, it depends on the time frame announced. For 30 minutes, or 1 hour of additional time, you have to take your pain in patience.
If the delay announced is more than 2 hours, it is best to go to the airline counter. You can request information about the reasons for the delay, and have it specified in writing (this may work in your favor when you make the complaint).
Note that the airline must provide assistance to its passengers when,
– The short-haul flight (less than 1,500 km) is delayed by more than 2 hours,
– The flight from 1,500 km to 3,500 km is delayed by more than 3 hours,
– The long-haul flight (more than 3,500 km) is delayed by more than 4 hours. You must take into account the time of arrival and not the time of departure.
How much compensation can you get for a flight delay?
The amount depends on the distance of the flight in kilometers. Here is an estimate, it takes about:
In the European Union:
– Less than 1,500 km: € 250,
– More than 1,500 km: 400 €,
Between an airport in the EU and an airport located outside the EU:
– Up to 1,500 km: € 250,
– From 1,500 to 3,500 km: € 400,
– More than 3,500 km: € 600.
The damage must be able to be proven to claim compensation.
Beyond 5 hours late, it is also possible to give up taking your flight, and then ask for a full refund of your plane ticket.
Note that it is also possible to request compensation for damage and / or interest if the flight delay has caused personal consequences (cancellation of the vacation, additional taxi costs, etc.).
Air Loyauté flight delay: how to get compensation?
You can start by knowing the rights of passengers defined in European regulation EC 261/2004.
It is necessary to send a complaint form to the airline responsible for the aircraft delay. To save time and to make the claim more likely to be successful, it is possible to delegate this task to an indemnity specialist. These are startups specializing in compensation management in the event of delay and flight cancellation. A calculator is available on the home page and allows you to quickly find out if you are eligible for compensation. They are lawyers who take care of compensation claims and send them to the airline concerned. The site is paid by commission (25% premium). If the request is not granted, you pay nothing.
The deadline is 5 years to file a complaint, from the date of the trip concerned.
You have to be patient because the compensation can take place a few weeks or a few months after the request. Hoping that these tips will be useful to you, and will motivate you to request compensation in the event of a flight delay, flight cancellation or even if Air Loyauté prevented you from boarding or forced you to give up your seat because the plane is already saturated (what we call overbooking)
Do not hesitate to share in the comments the “adventures” you may have encountered while flying, and give your opinion on the compensation in case of flight delay.