What to do if ASL Airlines cancels your departure?
You arrive at the airport on time and discover that your ASL Airlines flight has been canceled for some reason. This can quickly put you in stress, especially if the reason for your trip was professional. But there is nothing to panic about, because any air passenger has rights that the transport company must respect in unfortunate situations like the cancellation of a flight. If you find yourself in this situation and don’t know what to do, this article is for you.
The law stands by the victims
First of all, it is important to know that the French operator, like all airlines, is required to inform passengers of their rights with regard to flight cancellation. In the registration area, it is recommended that you display the necessary information and, if possible, distribute notices to people who are affected by this disruption.
Internationally, these rights are governed by the Montreal Convention signed in 1999. In this, when your flight is canceled, this law sets the conditions under which you can claim a refund or compensation for canceled flight. It is essential for you to know the existence of your air passenger rights in order to know the attitude to be taken during a canceled flight.
Suspended departure: How to benefit from compensation?
The worst situation a traveler can face is the cancellation of their flight once there at the airport. It is a real mishap which is painful to live especially since you are not prepared for it. However, this situation gives you the right to continue your journey to the final destination as soon as possible. In this case, you benefit from transport conditions comparable to those of the canceled flight.
The re-routing is then made by another flight to your final destination under equivalent conditions as soon as possible on the same day. While waiting for your new flight, the airline must take care of you. However, if desired, a re-routing can be scheduled at a later date. In all cases, you have rights to assert.
Get reimbursed after confirming that his plane will remain grounded
You have chosen ASL Airlines for your next trip and you end up with a canceled flight without knowing what to do. Note that you have the right to a full refund for your ticket, regardless of the reason for the cancellation. Indeed, when you have been informed at least 2 weeks before the date of your departure of the cancellation of your ASL flight, in the absence of re-routing, you can obtain a refund of your ticket at the purchase price. This reimbursement of the ticket must take place within seven days. It is therefore important to quickly and properly educate yourself so as not to make more expenses than you had already made.
Make sure you are eligible to receive compensation
In order to benefit from compensation (paid by the French carrier), certain criteria must be taken into account. For this, the airline company gives you the right to compensation if:
– The plane takes off from a European airport;
– The cancellation circumstances are beyond the control of the company,
– The deadline for claiming compensation is respected.
When you are in this situation, do not hesitate to ask company personnel to find out the reasons for this cancellation. Likewise, you can check if other flights are also canceled at the same time. You will need all of the information necessary to initiate your claim.
How to be compensated if your flight is canceled?
To obtain your compensation, you must initiate a complaints procedure. Before starting the process, you must gather certain documents which prove that you have been infringed on your rights. These documents will be used to determine whether or not you are eligible for compensation. These include, among others:
– Boarding card ;
– The luggage tag;
– Flight reservation emails;
– Plane ticket ;
– Flight number and flight reservation number;
– The flight delay certificate (possibly).
The procedures to be carried out are generally binding, because the airlines do everything in their power not to pay the compensation. And knowing that you do not master air law, they pay amounts much lower than the normal amounts. You must therefore avoid carrying out your own steps to request compensation. The best solution available to you to obtain your compensation is to delegate the claim to a specialized service provider.
Obtain compensation: A team of lawyers is ready to fight and recover your due
The process of claiming compensation from an airline like ASL Airlines is a process that can be time consuming and stressful. To avoid this, one of the simplest solutions is to call on a company specialized in this field. The latter will take care of all the necessary steps to obtain your success in the dispute between you and the airline.
These companies usually offer a form to fill out in order to have the information you need to determine if your situation is eligible for compensation. If this is the case, the company begins the procedure to allow you to benefit from your rights and informs you as your file progresses. Depending on the case, a percentage is deducted when you get the compensation.