Due to various unforeseen events, BMI Regional is forced to reschedule its route, what to do in this case?
As with all airlines, a BMI Regional flight can sometimes be canceled. The reasons for the company to make such a decision are generally perfectly legitimate. However, in accordance with the standards in force in Europe, the latter adopts a policy of compensation towards its customers. In this article, we explain in detail how to get a flight refund canceled by the British carrier and compensation that will satisfy you.
Make a complaint, who should we actually contact?
In the event of a theft incident, you can make a complaint online. It is necessary to prepare well to succeed. To make a foolproof complaint, you must first build a file that includes various documents such as:
– Boarding card;
– The electronic ticket;
– Booking confirmation;
– The flight delay or cancellation certificate (if you have received it).
Entrust the task to specialists in the repair of disputes caused by air damage
These are structures that take charge of claimants’ files free of charge. They are only paid a lump sum after the company agrees to reimburse the compensation. Basically, with these specialized organizations, you have nothing to do except provide your personal information and that relating to your flight to obtain your earnings in record time.
In summary, to make a BMI Regional complaint from Europe to the rest of the world (or vice versa), you can contact the airline directly. However, as this option is not very fruitful, recourse is often made to organizations specialized in the recovery of compensation to increase their chances of being compensated. However, before launching a compensation claim procedure, it is necessary to ensure that the required conditions are met.
The law protects air consumers
The European legislation to which BMI Regional is subject has provided for very strict regulations in the circumstances. It is important to know certain details so as not to mishandle a possible procedure and thus risk missing an indemnity. First, the airline must be European, which is the case here. The place of departure or of arrival must also be on European soil. Therefore, you can be compensated for a flight cancellation, for a delay or even for a denied boarding, unless these situations are due to extraordinary factors such as unfavorable weather conditions, political instability or war, strike airport staff, a serious contagious disease contracted by a passenger.
Deadlines for filing a complaint vary by country, but for deleted flights, you have up to a full year to do so. This period can even be extended for special cases.
The company is also required to bear the costs related to certain unforeseen events caused by the cancellation of the connection. She must provide you with food and drink, pay your hotel, insure your car and even offer you a minimum of two phone calls for your communications. All this does not constitute the actual compensation and can be considered as a simple assumption of responsibility for the client.
The company normally offers its customers a refund or a re-routing to their destination. These options also do not constitute the compensation that you can claim in addition to them. It should however be borne in mind that the law authorizes the company not to compensate you in the event that you have been notified of rescheduled departures at least 14 days before the date of boarding. This would assume that you have had plenty of time to make arrangements so as not to be affected by the situation.
As established by EC Regulation 261/2004, the value of the compensation if you are canceled a BMI Regional flight is relative to the route to be traveled and the distance it covers. If the latter is less than 1,500 km, you will be granted € 250. If it is between 1,500 and 3,500 km, you will be entitled to a sum of € 400. Finally, for all journeys of more than 3,500 km, you will receive € 600 refund of the canceled flight. The only exception to the rule concerns journeys of over 1,500 km located in the European Union. Whatever the distance in this intra-community space, the compensation will be a sum of € 400.