Canceled flight, overbooking, delay … Under certain conditions, it is possible to obtain a full or partial refund of your ticket. Here are the steps to follow
Canceled flight, overbooking, delay … Under certain conditions, it is possible to obtain a full or partial refund of your ticket. Here are the steps to follow.
Air travel does not always go as planned. Need to cancel your flight reservation? Are you overbooked? Are your planes taking off late? Multiple incidents can occur. It is important for all travelers to be familiar with the regulations in force in order to assert their rights and obtain a possible refund. And for good reason. According to a study published by official bodies last year, 56% of passengers have already encountered problems during a plane trip in the past five years, including delays, but 46% of passengers have never taken any steps of complaint.
When the flight is canceled, …
If CanaryFly cancels your scheduled flight, you have two choices. You can either be routed by another flight, or another mode of transport, or be reimbursed for the ticket in the event that you give up your trip (during a connection, you benefit from the support of the return flight to your initial point of departure if you renounce the continuation of the journey). While waiting for a re-routing, the carrier must take care of you and compensate you according to the waiting time, as in the case of a delay.
No compensation in some cases
If the passenger is informed two weeks before the departure time or, in the event of a shorter delay if a place is offered on board another flight at an hour close to the schedule initially planned both at departure and at ‘arrival; if the carrier proves that the cancellation is due to extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken.
When you are behind the cancellation?
Have you already booked your flight but something unforeseen forces you to cancel it? To verify if you are eligible for a refund, it is essential to follow the instructions below.
Option 1: check the conditions of sale. The conditions of sale are indicated by CanaryFly or by the travel agency. Air tickets benefit from special regulations: the conditions are fixed only by the contract concluded, and not by law.
According to the air operators, it is sometimes possible to modify a reservation by postponing the scheduled date of the flight or to be reimbursed the amount paid.
Option n ° 2: play the cancellation insurance. Cancellation insurance is optional and can be reimbursed according to the reason given. In general, the risks insured are accident, dismissal, death, illness, etc., but vary according to the insurance policies.
Option n ° 3: use bank card guarantees. High-end bank cards (Gold, Premier, etc.) provide coverage in the event of the cancellation of a flight booked with the same bank card. Ask for the terms of treatment.
Option 4: get a partial refund. As a last resort, it is possible to request a partial refund of certain taxes (airport tax and passenger fee). However, a full refund cannot be considered.
Keep all supporting documents in all cases
You are strongly advised to keep the supporting documents relating to your trip (reservation and / or electronic ticket, boarding passes, certificate relating to an incident given by the carrier, luggage tag, receipts justifying the expenses incurred.
Overbooking: what are your rights?
The law allows airlines to sell more tickets than seats available on the affected aircraft. If the number of actual travelers is higher than the number of seats, it is possible to be denied boarding. However, thanks to European regulations, travelers are protected for all flights from Europe or, as the case may be, for flights to Europe. In the event of overbooking, they are left to choose between two options:
Wait for a new flight. In this case, the air carrier has various obligations. Regarding the flight itself, it must not generate additional costs and be at least similar (class, number of stops, etc.). Other assistance obligations are added such as accommodation, transport and catering depending on the time between the initial flight and the new flight.
Cancel the trip. Within 7 days, the Spanish company must automatically reimburse the full price of the ticket thus canceled.
In addition, it is also possible to request additional financial compensation for the delay caused up to 600 euros per passenger. The details of this process are indicated on the notice given by CanaryFly.
Using our form allows you to get in touch with lawyers who are used to solving this kind of dispute, so your chances of receiving compensation increase.