Air passengers: Your rights in the event that Flydubai cancels or delays a flight late
15% of thefts are suppressed every year due to strikes. The pilots’ unions of certain airlines, including Flydubai, can call to stop work because the demands of their pilots have not been met.
According to European regulations, in the event of a strike outside the United Arab Emirates airline (a strike by air traffic controllers or airport staff), passengers unfortunately cannot claim compensation. On the other hand, when it comes to a strike inherent in FlyDubai, it is considered that it could have taken adequate measures to avoid disruption of flights. Compensation may therefore be due. ”
A regulation that only concerns flights within the EU
Among the conditions necessary for compensation: taking off from the European Union or landing in the EU, having been informed of the flight cancellation less than 14 days before departure, having arrived on time at check-in (about 45 minutes before departure). Last important information: As part of a business trip, the compensation of € 250 to € 600 goes to the person who made the trip and not to the person who paid it.
Airline tickets: All about reimbursement or compensation
When we fly for personal reasons for vacation or for professional reasons, we trust the airline that we fly so that the journey goes without incident. However, you may have suffered a significant delay or cancellation of your flight. For these reasons and many others, you will want to be compensated or reimbursed, we have made the point.
Indemnification and reimbursement: what difference?
Most disputes between airlines and consumers are due to flight delays or cancellations. We will see that you can obtain reimbursement of your plane ticket under certain conditions, but also the collection of compensation. The company will always offer you the most economical offer for it, but you are sometimes entitled to get more.
Refund of the plane ticket
If your flight is canceled within 13 days before, you can get a full refund based on the price of your purchase. If you accept a change of flight, you lose this right just as if Flydubai warns you more than 14 days before the flight date. You can demand the payment of your drinks, food and accommodation costs related to this change of situation. Reimbursement can only be made if the company is held responsible for the cancellation.
Compensation in the event of suspended Flydubai theft
In addition to the reimbursement of your plane ticket, you can receive compensation unless the cancellation could not be avoided or, if you were informed of the cancellation at least 2 weeks before the scheduled departure time but also between 2 weeks and 7 days before the scheduled departure and another flight allows you to depart 2 hours maximum before the scheduled departure time and arrive at your destination less than 4 hours after the scheduled time. In addition, if the company warns you less than 7 days before the scheduled departure but a flight allows you to depart within the hour preceding that of the scheduled departure and arrive less than 2 hours after the scheduled time, you cannot be compensated. If you are not one of these, the amount will depend on the kilometers between the airport of departure and that of arrival. You can collect € 250 per passenger for flights canceled up to 1,500 kilometers, € 400 per passenger for all flights canceled over 1,500 km up to 3,500 km and € 600 per passenger for all other canceled flights.
Compensation and reimbursement procedures
If you are entitled to receive your reimbursement, compensation or both for your trip, you will have to contact the customer service of the responsible airline. You will not be able to collect money directly at the airport. Sometimes it takes time and you may even have to write a dispute letter or hire a mediator. To avoid cumbersome paperwork, you can call on the help of an online company that will manage this for you.