Everything you need to know when claiming compensation from Neos Air
In order to spend pleasant moments during this vacation, you have made the plan to travel. For the occasion, you have chosen the company Neos Air. Everything was ready on your side for the trip, but once you arrive at the airport, you are faced with an unpleasant surprise. On the boarding panel, you see the expression “Flight delayed” displayed or not, or you are told to strike. Are you completely disappointed? Well, keep calm. If you didn’t know, in the event of a flight delay of more than 3 hours, you have the possibility of obtaining compensation. But, to have this compensation, you must make a claim against the Italian operator. If you don’t know anything about the procedure, then this article is yours. Whether your flight is delayed, canceled or overbooked, we give you all the information you need to make a claim.
How to claim monetary compensation?
When you travel with the Italian carrier, your rights as a passenger are respected. Indeed, it is the regulation (EC) n ° 261/2004 which guarantees your rights.
Eligibility criteria for requesting compensation from Neos for a canceled or delayed flight
– The flight itinerary
According to European regulations, if the carrier is an airline based in Europe, as you may be, it is possible to claim compensation as long as take-off and landing are at a European airport.
– Circumstances
Still according to European regulations, the claim for compensation in the event of flight delay is only possible if the disruption is not the result of exceptional circumstances.
– The deadline for the compensation request
This may be different depending on the country, but in most European countries, a claim for compensation is admissible even 6 years after the fact. In France, the deadline for claiming compensation is 5 years.
The amount of compensation
Based on European regulations, the amount you are entitled to receive as compensation is subject to certain criteria, including the flight route and the distance between the airports of embarkation and disembarkation .
All types of travel are affected by the flight delay compensation system. So, here is the amount you can collect as appropriate:
– For any route covering a distance of less than 1,500 km, you will receive up to 250 euros.
– For any route between 1,500 km and 3,500 km, you will receive up to 400 euros.
– For any route that exceeds 3,500 km, you will receive up to 600 euros maximum.
It should be noted that if you have traveled by air over a distance exceeding 3,500 km and the delay exceeds 3 hours, but less than 4 hours, the sum of compensation will be reduced by 50%.
The prerequisites for claiming compensation for a delayed flight?
Here are some important recommendations that you should take into account when your flight is significantly delayed.
First, you should keep a copy of all documents related to your trip. Including the boarding pass, documents attesting that you have booked your flight, but also receipts for additional expenses (taxi, food, accommodation, etc.)
Then, memorize and record information about your delayed flight, such as flight number, flight schedule and duration of the delay.
Finally, try to find the reason for the delay with the flight personnel and crew.
How does the process for claiming compensation for a delayed flight go?
Usually, most airlines (if not all) often complicate the claims process in order to avoid passenger complaints.
For example, they say there is some sort of disruption caused by an exceptional circumstance. As a result, the passengers lose hope and end up accepting the rejection of their refund request.
Ask the experts for help
Having already taken the step myself several times, it is a real pain to be compensated for your flight. Companies discourage this. And often you don’t even have the info.
The claims process is pretty straightforward. Simply complete the fields on our form, and your request will be sent directly to a legal expert.
Go through a company dedicated to the treatment of such a dispute, like that, you will have nothing to do! And you are sure to win at least 250 euros each time, is it not worth it to assert your rights?