Flight delayed by Nouvelair: Possible cases for compensation
As soon as the plane stops at one of the European airports, one of the conditions for obtaining compensation is met regardless of whether it is a plane strike or other matters as long as there is no extraordinary circumstances. In addition to this point, other criteria must be met for your claim to be valid. In accordance with the provisions of the European regulation, Nouvelair mainly compensates passengers who have suffered at least three hours flight delay. In addition to financial compensation, the airline must also provide assistance at all crossings. More concretely, it
will have to take charge of the following elements:
– A meal / or a snack;
– Two phone calls;
– Two emails or two faxes.
In the event of a flight delay of more than 5 hours, passengers have the right to claim reimbursement for their ticket.
With regard to the postponement of the flight, the airline company is obliged to find you an accommodation and to arrange your transfer from the airport to the hotel.
In Tunisia, you have a period of 5 years to make a request, from the date of boarding mentioned on your ticket, to make a complaint to the airline. This period is only one year in Belgium. In all cases, the response time for obtaining compensation for delay is 60 days on average.
In addition to compensation, can you get your ticket reimbursed?
For all your trips, it is strongly recommended to make a copy of all your personal documents:
– Booking confirmation;
– Boarding card ;
– The electronic ticket.
In the event of a flight delay, you can request a certificate of delay. This document will be of great use to you if you plan to make a complaint later.
Always keep your receipts and invoices for expenses paid. Take note of your flight data for proof if you need to claim compensation: flight number, scheduled times and duration of flight delay. The flight number must start with the letters “AF” preceding three or four digits.
Try to get as much information as possible about the reasons for the delay from company personnel. Check if the weather permits flights, if other flights have been delayed or canceled. Please be aware that external causes such as social tensions, political problems and of course bad weather cannot be claimed for compensation.
Few are aware that there are European regulations (EC Regulation No. 261/2004 of February 11, 2004) which protect the rights of air passengers. These rights are, however, enshrined in a legal framework of consumer law. According to these regulations, air carriers are obliged to inform their customers of their rights in the event of flight cancellations. To do this, each passenger on the disrupted flight must receive from the carrier a written notice which sets out the compensation and assistance rules provided by law.
When you arrive at the airport, you discover that Nouvelair has rescheduled your flight, what should you do?
When you find that your flight is canceled, you should approach the airline counter. The goal is to find out if you will be eligible for a replacement flight. You can then make the right decision based on your schedule. If the company offers to sign or accept an offer that may limit your rights, do not hesitate to refuse it.
Accepting a travel voucher or a reduction on your next trip may, for example, make you waive any canceled flight compensation. It is also important to ask the airline for a no-flight certificate. You will use it later to support your indemnity claim file if you are eligible for a professional company in the recovery of these.
Claim compensation from Nouvelair: The recommended procedure
If you know you have the right to file a claim for a delayed flight, you can initiate the necessary procedures. You will have to prepare your claim file for compensation by the Tunisian company, yourself.
You will be able to choose one of these options for the compensation claim:
– Sending mail;
– Completion of the complaint form on the official website of the airline.
– Also try to keep in touch with people who have taken the same delayed flight. You will increase your chances of winning your case by making a group claim.
Calling on specialists saves you precious time
Call on a specialized agency to defend your causes. In some cases, airlines refuse to compensate their passengers even if the conditions for obtaining compensation for delay are met.
The intervention of an outside lawyer is sometimes essential to represent you and assert your rights. This justice professional can substantiate all the moral and financial damages you have suffered, and request a consequent reparation. He can also help you fill out the form available to you and compile the complaint file. You will be able to follow the progress of the procedure initiated and you will be compensated by Nouvelair.
The delay compensation claim may take a long time. But, this procedure is required to repair your damage.