Get compensated following a strike at Hainan Airlines
From time to time, Hainan Airlines may experience a strike movement which may be linked to the walkout of several of its European pilots. The opportunity to remind that travelers also have rights and can initiate remedies.
In fact, more than Nearly half a million travelers suffer plane delays every day due to strikes by pilots, cabin crew or air traffic controllers, …
The airline may announce that it will reimburse tickets, as it is required to do, but it may well refuse to compensate its travelers. It is however their responsibility to compensate their injured customers financially, air carriers often fail to comply with this obligation.
For customers affected by the cancellation or delay of flights following a strike, it is therefore possible to make a claim for all flights departing from airports within the European Union.
How to anticipate an episode of strike?
Upstream, the passenger must approach the airline company he has chosen in order to know the potential difficulties on his journey. In the event of a flight cancellation, he must request as soon as possible a re-routing which will be paid for by the carrier (including the price difference).
If possible, the traveler is advised not to go to the airport but to keep the boarding pass in his possession in order to be compensated.
Up to 600 euros compensation per passenger:
– What are the support conditions?
There are three levels of compensation in the event of cancellation
– 250€ for journeys of less than 1,500 kilometers.
– 400€ for journeys between 1,500 and 3,500 kilometers.
– 600€ for journeys over 3,500 kilometers.
There are also three stages in the event of delay
– from two hours on flights of less than 1,500 kilometers.
– three hours for flights of 1,500 to 3,500 kilometers.
– four hours or more for flights over 3,500 kilometers.
How can you get compensation?
Would you like to file a complaint with Hainan Airlines after being penalized for a late or canceled flight? You can get compensation ranging from 250 euros to 600 euros. There are 4 ways to make a complaint to the Chinese company, if you had to travel on a delayed flight or in case your flight is canceled, suspended or arrives with a long delay.
Supporting documents to keep
For compensation, the specialist advises to keep your boarding pass or electronic ticket. After filling out an online form, the twenty or so lawyers take charge of the case and try to negotiate amicably with the company Hainan Airlines.
If it encounters its positions, it is then transmitted to lawyers specialized in air law. Then follows a judicial process which can go up to a year and a half at most.
Startups help you seek compensation
The online complaints service managed by compensation startups allows you to avoid contacting each of the companies for which you have been penalized because the procedure is the same on several journeys from or to European countries, West Indies and Guyana included.
It is an assistance service for air passengers who experience flight cancellation, overbooking, missed connections or significant delays. The idea is to help them get compensation from the airlines.