Long wait at the airport because of TAROM, what to do?
If the departure of your flight with the Romanian company is delayed by 2 hours or more, the airline company is obliged to offer you some basic services, without this jeopardizing my possible compensation for canceled or delayed flight.
These services must be provided by the airline, whether or not it is responsible for the irregularity:
– Delay of at least 2 hours (flights of less than 1500 km): Snacks, drinks and 2 phone calls or emails
– For a delay of at least 3 hours (flights between 1500 km and 3500 km, or more than 1500 km for intra-Community flights): Snacks and drinks and 2 phone calls or emails
– For a delay of at least 4 hours (flights over 3500 km): Snacks and drinks and 2 phone calls or email.
Thanks to regulation 261/2004 which protects the rights of air passengers, in the event of overbooking (which could lead to denied boarding), you are immediately entitled to additional services. In the event of flight delay or cancellation, other rights apply: if you have waited more than 5 hours at the airport, you have the right to cancel your ticket and choose another means of transport for example .
If the departure of the flight with Tarom is postponed until the next day, in order not to sleep at the airport, the airline company must accommodate you in a hotel for the night. You can find more information on these rights on our flight delay page or on our flight cancellation page.
All passengers are protected by European regulations on air passenger rights and can claim compensation for canceled or delayed flights, regardless of the price of their initial ticket.
What are the extraordinary circumstances in the event of a flight delay or cancellation?
According to Regulation 261/2004 on the rights of air passengers, if the airline is not responsible for the delay or cancellation of the flight, then it is not obliged to compensate its passengers. Indeed, the company is exempt from compensation to its air passengers in the event of “extraordinary circumstances”. Here are a few examples:
– Restriction of airspace,
– Airport closure,
– Political instability,
– Inevitable security risks,
– Airport staff strikes,
– Collision of birds with the aircraft engine,
– Extreme weather conditions.
There are, however, exceptions to these extraordinary circumstances in cases where the airline could have prevented the problem by taking appropriate measures.
For example, if the Romanian air carrier has not provided a sufficient amount of de-icing fluid for the winter, it can be held responsible for a delay caused by this fact, in particular if it is observed that the aircraft of the other airlines were able to take off in time.
In the event of a technical problem, what are the compensations?
When the airline faces a technical problem, despite all the regular maintenance services, this is not considered an extraordinary circumstance. If it is proven that the airline could have avoided the problem, then it is obliged to pay compensation to its passengers between € 250 and € 600 per person. Remember to check if you are eligible for monetary compensation.
How to protect your rights for future flights?
– You have planned a plane trip and want to be sure you don’t miss any advance payment of compensation?
No problem. You can enter your flights in advance in your compensation calculator and you will be informed if you are entitled to compensation under EU Regulation 261/2004.