Condor made you live a nightmare? Claim compensation
First day of school holidays. Passengers in the Condor queue worry: some flights are overbooked and they are afraid of not boarding. You may be in line with your other family members, you must fly to any destination. The departure time is coming, and yet your plane is still stuck on the tarmac.
At the counter the employee announces the color: impossible to get you on board! On the other hand, he can offer you to fly on another flight, which means that you arrive with a long delay at your desired place.
When should your operator compensate you?
The company compensates for the significant delay with compensation of € 600 per person in cash, even for tickets acquired through the loyalty program. We negotiate business class for the whole family. We have to run to catch the plane and two of our bags will not be there on arrival. No matter we arrived safely and the compensation more than made up for the delay. Luggage will be delivered by taxi 48 hours later and we will receive a new compensation.
As in my case, you may be entitled to compensation for delayed flight which varies from 250 to 600 euros, or even more if you have problems with luggage.
We tell you all about the steps to take, alone or assisted, and exclude its comparative list of sites dedicated to compensation claims for delayed, overbooked, downgraded or canceled flight.
Do you want to be compensated? It’s your right, but first check your eligibility: According to European regulations, you are entitled to financial compensation:
– When a flight is canceled,
– For a delayed flight,
– If the company objects to a denied boarding (in the case of overbooking),
– Finally in the event of downgrading.
In the above cases, there are quite a few conditions to check, including the absence of exceptional circumstances, the point of departure or arrival, the moment when you are informed of the cancellation. For the return flight, the nationality of the company is also important,
If the air carrier meets its obligations, it will inform you of your rights to compensation for delayed or other flights during the incident. That’s not your situation ? If you think about it, it’s best to go to the counter on arrival to request proof of flight delay. Also, don’t hesitate to take pictures of the display screens as well. You are tired ? It is up to you to see if the financial compensation hoped for is worth it. Also keep the boarding cards, especially in case of postponement on another flight.
Once back, you have the option of initiating the claim on your own, with patience, or using a specialized site.
Go to the next step: The complaint
If the Condor carrier did not immediately satisfy you before or just after the flight, you must take steps on your side. Depending on the country of departure or arrival of your flight, you have up to 6 years to claim (2 to 5 years in France depending on the case, 3 in Germany).
Send a registered letter to the airline, but first, you need to put together a file with many attachments. Then file it with the company concerned, and wait for its response. Deadlines can easily be a few months.
On the other hand, you can shorten the process by entrusting this mission to lawyers specialized in handling such a dispute.
Calling a specialized site only costs you a few seconds (by filling out only a simple form).
Compensation startups help you get what your operator owes you and refuse to give it back (flight delay compensation). They have the merit of knowing the subject at their fingertips and of having drawn the attention of travelers and the media to the unclaimed amounts. So when the airline (Condor Airlines) pretends to ignore your rights, a site can do the procedures on your behalf; if you have a good chance of winning litigation, it takes the steps for you, without you having to pay a dime. This is a Winning-Pay model: you have nothing to pay if compensation is not obtained. Recourse to legal proceedings is therefore decided by the site itself, without your having to intervene.
In most cases, only the flat-rate compensation provided for by European regulations is concerned and not incidental losses. For example if you have missed a show or a hotel reservation, we do not recommend that you entrust them with your file if you think you are claiming for this type of fee. These firms make an effort to assist their clients in business negotiations with the airline.
First of all, after contracting, you have the possibility of withdrawing within 14 days, by following the procedure announced by the site.
Then respond well to all requests for documents justifying your right to compensation for delayed flight on time, especially for the payment part. For example, some sites charge additional fees in case of delay, wrong bank details, etc. As a result, the cost can quickly go up.
And to help you, reading the detail of the General Conditions of Sale and the customer comments allowed me to make my selection of favorite sites and to put aside those which must improve.