Flight delayed by Cubana de Aviacion: how to defend your rights in the event of such damage
Many passengers travel frequently on Cubana lines. Due to the airline’s chronic inability to operate its flight schedule, I experience delays of varying degrees several times a year.
European regulation EC n ° 261/2004 protects travelers in the event of flight delay and allows them to obtain reimbursement of their plane ticket or compensation up to € 600. The words “reimbursement” and “compensation” are not interchangeable because they correspond to different rights: confusing them can lead to receiving nothing at all! we explain to you what request to make to your airline.
Refund of delayed flight
When your flight with Cubana de Aviacion is delayed by 5 hours or more, you have the right to waive your trip (typically when your trip has become useless because you miss your appointment at your destination or when you buy a new ticket at another company to arrive on time).
The airline company must reimburse you for unused flights as well as unnecessary flights in case of delay of a connecting flight.
If you request a refund for your plane ticket after taking the flight despite its long delay, you will receive a negative response from the company.
Cubana de Aviacion has been opposing for several years, and with some success, the compensation of passengers who suffer daily flight delays and cancellations. Faced with disgruntled customers demanding their rights, the state-owned company plays the iron pot against the earth pot strategy.
Compensation for aircraft delay
Unless your flight delay is due to an extraordinary and unavoidable circumstance, you may be entitled to compensation. The amount of this compensation is fixed, it varies according to the distance from the journey to the final destination and the delay in arrival at the final destination.
You must have actually traveled on the delayed flight to qualify for the lump sum. If you have not boarded, your claim will be rejected by the airline.
Refund or compensation, choose
In the presence of an aircraft delay of 5 hours or more covered by European regulations, a strategic reflection is to be carried out at the airport: abandon the flight and request a refund, or get on board and then ask for compensation?
Your choice will depend in particular on:
– whether or not you are interested in continuing the journey,
– the existence or absence of an extraordinary and inevitable circumstance,
– time you can afford to waste,
– the price at which you paid for your flight,
– the cost of a new plane ticket.
It is this decision, taken at a very unpleasant moment, which determines your right to be reimbursed or to be compensated.
Contact the customer service of the American airline to request your payment, or entrust this mission to a passenger compensation specialist who will do all the procedures for you.