Surprise strike at Danish Air Transport: Thousands of passengers in trouble
Like any entity, airlines also face human resource management issues. Thus, an airline can be paralyzed for strikes. Strikes are one of the causes of flight disruptions. Although it is an internationally renowned company, the Danish company is not spared from this phenomenon. For a flight operated by the Danish airline, if you are the victim of a strike at Danish Air, you can, under certain conditions, be compensated. Do you want to know when and how to be compensated when your departure flight from Europe is disrupted by a strike?
What are the conditions for obtaining compensation?
The conditions for obtaining compensation following a flight disruption are specified in European Regulation EC 261/2004. Indeed, not all Danish Air flights to or from Tanzania are affected by a claim. First of all, the flight’s departure point must be located at an airport belonging to European airspace.
Then you have to take into account the disruption you suffered as a result of the strike. It can be either a flight delay, a flight cancellation, a denied boarding or an overbooking. If there is a flight delay, it must be at least 3 hours. And if it’s a flight cancellation, the airline must have failed to notify you at least two weeks earlier. Overbooking can result in either a delay or a cancellation. If you wait more than 3 hours, you can ask to be compensated. If your flight is canceled in this context, then you can also legitimately claim compensation.
To be entitled to compensation, other conditions of eligibility are added. We have the type of strike in question and the limitation period. Indeed, it is imperative that the responsibility of the company is engaged in the strike. There are two types of strikes (air traffic control strike and airline staff strike). If this is the air traffic control strike in question, then it is independent from Danish Air Transport. In this case, obtaining compensation is not possible. However, if it is a strike by DAT staff, the European carrier is legally responsible for the flight disruption caused. You can therefore ask for compensation following a:
Pilots’ strike;
Cabin crew strike;
Engineers strike;
Strike by employees working directly under the orders of the Danish company
It can happen that a strike is launched spontaneously preventing the company from fulfilling its obligations. Certain internal strikes may also be due to extraordinary circumstances (security problem, problem at the control tower, etc.). In these occurrences, the company will be customs cleared and there is no possibility of claiming compensation. As for the limitation period, you have 5 years to make your claim. If this time is exceeded, you cannot expect to be compensated.
What are your rights ?
All Danish Air Transport travelers have the same right, whether European or not. So for your disrupted flight leaving Europe for any destination, you have certain prerogatives. European regulation CE / 2004 requires airlines to assist their customers if their flight is significantly delayed. This pickup includes a meal, refreshments / snacks.
Passengers are also entitled to 2 phone calls and 2 fax / e.mails to send. To benefit from these services, the delay must be:
– 2 hours minimum if it is a short-haul flight (for example a flight scheduled for 1 p.m. and still pending after 3 p.m.);
– 3 hours minimum if it is a medium-haul flight,
– 4 hours minimum if it is a long-haul (long-haul) connection.
What are the possible benefits you can get?
The compensation received for strike action at this company is not fixed. They do not depend on the price of the ticket, but on the distance of the journey and the duration of the delay. In more detail, here are the benefits you can claim:
– 250 euros for flights of less than 1,500 kilometers delayed by at least 3 hours;
– 400 euros for flights between 1500-3500 kilometers;
– 600 euros for flights over 3500 kilometers.
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