Delay on a connecting JetBlue flight: the company that sold the ticket must compensate the passenger
Good news for air passengers: the delay on a connecting flight operated by different companies, but having been the subject of a single reservation, gives right to compensation by the one who sold the tickets.
How does compensation work?
We speak of a delay from two hours on flights of 1,500 km or less, three hours on flights of 1,500 km to 3,500 km and four hours or more on flights of more than 3,500 km. The passenger must be directed to another flight or reimbursed for their ticket by the company if they refuse to travel. He is also entitled to compensation. But it is not due if the passenger is informed two weeks or more before the departure time, or if a seat is offered on board another flight at an hour close to the originally scheduled time, or if the carrier proves that the cancellation is due to extraordinary circumstances (for example a surprise strike by air traffic controllers). A clause specifies that the air carrier may not pay compensation if it proves that the delay or cancellation was due to “extraordinary circumstances”, such as cases of political instability, weather conditions, risks linked to safety or unforeseen failures that may affect flight safety.
When can you be compensated?
Except in extraordinary circumstances, you can request compensation in the following cases:
– for a delay on arrival greater than 3 hours,
– for a cancellation of your flight less than 14 days before departure,
– for missed connections,
– in case of overbooking.
Strikes by airlines including Jetblue, like those that occurred at Jetblue last year, are not extraordinary circumstances.
It should also be noted that you can call on Dibster for old canceled or delayed flights because the limitation period is 5 years.
This means that passengers have up to 5 years to file a claim.
Contact a company specializing in reparation for moral damages
You just need to fill in an online form, specifying your contact details, the airports of departure and arrival and the reason for your approach (delay, cancellation or overbooking).
The next step is to give the compensation company a mandate to authorize them to act on your behalf and on your behalf, within the framework of your claim for compensation.
Thanks to this document, the company will be able to carry out all the necessary steps and negotiations with the airline company to recover the compensation that is due to you. Throughout this process, you are of course kept informed of the progress of your file.
For this mandate to be valid, you must also provide your identity document and your electronic ticket and / or boarding pass.