Travel by plane: Compensation rules with Freebird Airlines
Air carriers including Freebird Airlines are subject to new regulations. The latter provides compensation in some of the most frustrating situations experienced by passengers. Delayed flight, lost luggage, endless waiting on the tarmac: failing to eliminate these worries, the law will now allow you to be compensated!
Here is an overview of the new regulations which will be implemented in two stages.
Rules and compensation in force a few months ago
– Overbooking
To limit losses, many airlines sell more tickets than there are seats available on the plane. One of the most frustrating situations for travelers is overbooking!
Do you have a valid ticket, but are you denied boarding because too many passengers are already checked in? As of July 15, you will be entitled to compensation that could reach $ 2,400.
Long delay at the airport
Waiting on the airport tarmac is also frustrating for passengers. If you experience such a delay, the regulations state that you will be treated “properly”. For example, having access to functional toilets, having a comfortable temperature, having access to food and beverages and being able to communicate with people from outside without charge.
Clear communication with consumers
European law requires that these new consumer rights are clearly included in communications from airlines. For example, in the event of a flight delay, passengers will need to have access to updated information every 30 minutes.
In addition, carriers must indicate how to make a claim for each of the situations covered by the settlement.
Rules and compensation in effect from August 15, 2019
– Flight delay or cancellation
Passengers who are delayed or cancel a Freebird Airlines flight will be entitled to compensation. This will be based on the length of the delay and the type of airline and could reach $ 1,000.
In addition, after two hours of delay, the carrier must ensure the comfort of travelers. For example, by offering food, beverages, communications and, ultimately, free accommodation.
– Nearby seats for parents and their children
The allocation of seats on a plane worries many parents. The latter fear being distant from their children. From now on, carriers will have to offer nearby seats at no additional cost to parents and their children.
Children under the age of 5 must be offered a seat next to their parent. Those aged 5 to 11 cannot be separated by more than one seat. Children aged 12 or 13 can not be separated by more than one row.