Flight canceled by LATAM: whether or not you are eligible for compensation
The prospect of having your vacation ruined or delayed, … Nobody wants it! One of the worst news a traveler can receive is the cancellation of a flight. Despite everything, as a passenger, you have rights to assert. Here is the procedure to follow when your flight is deleted.
Has your flight already been canceled or delayed? It happens to everyone all the time and most of you may not be aware that it can make you a lot of money. Here’s how to get compensation from an airline.
First, learn how to do these steps when your operator suspends your departure
Look at the compensation conditions: First condition to be eligible for compensation following the cancellation of your plane, the flight must take place within the European Union or the airline must be European.
Check your rights in case of cancellation at the last minute
If you cannot board your plane because of a cancellation, you can count on the French legal framework not to wander desperately in the airport! Indeed, the law stipulates that your airline company must assist you to transfer you on another flight, and must compensate you.
The document reminding you of your passenger rights is available, upon request, at all of your airline’s check-in counters and in the boarding area.
Find your reimbursement rights in the event of cancellation of the trip: If after the announcement of the cancellation of your flight, you decide to renounce your trip, your plane ticket will be fully reimbursed within 7 clear days.
Note that if you have entrusted your car to a driver, for example at the parking lot at Bordeaux airport, and your flight is canceled, you will be reimbursed in full until the day before departure (if you have taken out insurance cancellation). If your trip is canceled the same day, you get a credit on your next bookings.
Ask about taking charge of your waiting time if you maintain your journey: If you maintain your departure, your Brazilian airline LATAM will take care of finding you another flight that will take you to your destination. During this waiting time, your company must offer you a free snack, two phone calls and accommodation if your plane takes off the next day.
Look at the flight compensation to which you are entitled: If your flight is canceled, you receive financial compensation in addition to your care. Its amount is calculated according to the distance of the plane journey.
If there is no response or refusal of compensation from your airline, you can take other steps to receive the compensation due to you.
Generally, in the event of a dispute, passengers immediately call their company (LATAM Airlines Brasil) for explanations and to compensate them, but they are refused by presenting them with incorrect arguments.
Get in touch with compensation experts using an electronic form
One important thing that you may not know is that you have the option of claiming compensation for a delayed flight up to five years after the event: the delay depends on the country in which you are filing the claim.
You will need to provide proof, so prepare your travel documents – this will speed up the process.
Again, do not hesitate to contact experienced lawyers by filling out our form. The process is free. No costs must be incurred before the file is finalized and compensation will be offered to you.