Flight of AtlasGlobal is delayed: Are the inconveniences caused to passengers repairable?
A trip generally goes far beyond a simple flight. You can have booked a whole tour in the country of destination, a hotel, a rental vehicle … A late or canceled plane can then have consequences for the entire trip prepared.
Unfortunately there are quite a few situations where you only have your eyes to cry: in the event of force majeure for example, the airline is not responsible for not being able to transport you and therefore cannot compensate you for all costs incurred on the spot when you cannot leave.
In Europe, if your flight was the first leg of an organized trip, your travel agency must reimburse you for the entire stay or offer you a postponement at no additional cost.
If you are on a tour package and your return flight is canceled, it is also considered that the tour operator must arrange for you to return to your point of departure. For example, during the eruption of Eyjafjallajökull, Fram had paid for the extension of the stay of all its customers stranded abroad, while waiting to be able to repatriate them to their point of departure.
In the other cases, the additional indemnity makes it possible to cover a tiny part of the costs advanced but clearly, it does not weigh heavy compared to the cost of a trip.
Even if you don’t have to be alarmist, it is still an aspect to keep in mind when booking accommodation for example. For my part, I always try to favor accommodation with free cancellation until the day before departure. It at least allows you to turn around in the event of a strike because it rarely takes place the same day!
The situation can become more complex than expected
It’s when you start to inquire after the cancellation or delay of a flight that you realize how complicated the regulations are and full of little legal tips to know. No wonder it opened a boulevard for specialists in air law!
For example, you have sometimes been offered a train ticket after a plane delay of several hours caused by snow,… but conversely, an airline company can refuse to take charge of a car. rental. We can negotiate certain things directly at the airport, … but we must remember to ask for written proof.
Not to mention that some airlines sometimes show obvious ill will to deal with passenger complaints or simply to inform them of their rights.
Ask as much information as possible and always be sure to choose a maximum of cancellable / modifiable services on site to avoid losing big.
Airplane delays are not the main source of problems for travelers, but also overbooking
It happened to you maybe once and you were lucky to be able to stay on the plane, … but you should know that this practice exists and is completely legal, even if it bristles when you are a passenger.
An AtlasGlobal airline can quite decide to sell more seats than there are available on the plane, on the assumption that there are necessarily passengers who will not show up,… The practical is particularly present on low-cost companies, which try in this way to ensure a maximum filling rate even if there are people who miss the plane.
If two passengers show up for the same seat, the airline can then decide to deny one of them boarding.
As in the case of a canceled or delayed plane, the company must take care of you if you decide to take the next flight after a denied boarding. It must also reimburse you within seven days if you decide to cancel your trip.
You can also claim additional compensation from AtlasGlobal. Fill in the fields of the form to be able to tell a legal expert of your problem, and it is he who will be responsible for the design of your file, then the claim to the Turkish company what it owes you.