A ordeal experienced before departure because of Blue Air:
You travel a lot, but so far you’ve always been lucky with the flights you’ve taken. No big delays, cancellations or overbooking. And yet, it happens quite regularly and especially on low cost companies.
Imagine the hassle it must be when a whole trip is planned and you start the vacation with a flight galley. It’s annoying but most of all we are wasting time and therefore money. The news has been circulating a lot in recent months but not everyone knows it yet: if you are the victim of a flight delay or cancellation, you can obtain compensation from the airline (between 250 € and 600 € per person)
Did your company cancel your flight less than 2 weeks before your departure? Again, you have the right to care. Except, as in the previous cases, in case of force majeure.
But for that, it is necessary that certain elements are respected and especially that you make your rights heard. Airlines often turn a deaf ear when it comes to complaints. And yet since 2004 there has been the European Regulation on the right of air passengers n ° 261/2004. It defines the concepts of “flight delay”, “overbooking” or even “denied boarding” as obstacles to the rights of passengers.
The same rules of origin, destination apply for you to be taken care of: you must leave from France or a country of the European Union (or Norway, Iceland and Switzerland) whatever whatever your destination and whatever your company. Support applies even in the event of a stopover or connection.
If you leave from another country and travel to France or a country of the Union (or Norway, Iceland and Switzerland) you are only taken care of if your company is a company of the European Union. The protection applies even in the event of a stopover or connection in another country. On the other hand, towards another country, you are not entitled to a care or only according to the conditions specific to the country of departure.
If you agree to continue your journey, you are entitled to a new flight to the final destination as soon as possible under comparable conditions and without additional payment. While waiting for your flight, the airline company is obliged to provide you with free assistance, under the same conditions as those described above, in the event of a delayed flight.
If you give up your trip, your ticket will be fully reimbursed by Blue Air within 7 clear days. Your company must offer you this reimbursement. You do not have to take any additional steps.
The same right to financial compensation is added to your coverage by the company.
Cases where the rules of European law protecting the rights of air consumers apply:
– If your flight takes place inside the EU. The airline is responsible whether it is established in the EU or not. It’s good to know.
– If your flight arrives in the EU from a non-EU country and the flight is provided by an EU airline.
– If your flight departs from an airport located in the EU to a country outside the EU (the establishment of the airline in the EU does not matter in this case).
Whether it’s a business trip or an organized trip, you can in principle claim compensation. I advise you to check your case on Flightright, specialist in defense of passenger rights. The site is pretty well done with a bunch of information and a simulator to check if you can claim compensation.
Solutions to be compensated without being confronted with any financial risk
Air carriers including Blue Air generally refuse to compensate their customers with false arguments or by leaving them unanswered. Preferably, passengers go to the compensation offices where lawyers are able to assess the inconvenience experienced by giving themselves the mission to defend you and recover what you owe your operator Blue Air.
We have identified an organization for you, which takes care of all the procedures for you and in most cases are paid only on the gains you will have made. its simulation tool is particularly intuitive and simple to use.