Delayed flight: Compensation rules and compensation offered to victims
Flight delayed? Many passengers have had such a bitter experience. Their plane did not take off on time, or worse, the boarding gates were only opened after several additional hours of waiting at the airport.
A delayed flight can affect the rest of your travel schedule. Several disturbances can be caused: Hotel reservation canceled, missed important meeting, …
Fortunately for air passengers, such a seemingly catastrophic situation can prove to be beneficial and advantageous by discovering that they are eligible for financial compensation.
Airplane late, points to remember to obtain compensation:
Before traveling, we are often busy with the preparation of our luggage, this is completely normal, but we must take a few minutes to learn and learn about our rights as an air consumer because opposite, there has airlines that spare no effort to evade their responsibility and renounce their duties to their customers.
In the event of a flight delay, considered important (more than three hours), the air carrier is obliged to compensate its passengers (who have the boarding pass). Sure, but other criteria have to be met:
– The cause of delay caused on the flight:
Passengers are entitled to compensation only if they have been delayed due to a problem related to the airline itself, and that it may be a technical problem detected on the aircraft, strike by pilots and PNC,…
On the other hand, if the cumulative delay on the flight is the result of the occurrence of exceptional circumstances including the unfavorable weather, the absence of air traffic controllers, concerns for airport security, etc. such factors relieve the air operators of all responsibility towards their customers. Thus, they have no obligation to compensate them financially.
– The nationality of the airline:
Law established by the European Parliament protects air consumers who travel from an EU airport or outside the EU area with an EU airline.
Passengers traveling on European airline flights, or traveling on flights departing from European airports, are entitled to compensation if the plane arrives three hours or more late, or if it is canceled . The law applies everywhere, and protects all passengers, regardless of their nationality.
Compensation for air delays: How the amounts are calculated and evaluated:
The value of the compensation that the customer receives can vary according to only one criterion: The distance of the journey. The cost of compensation offered to the victim increases with the number of kilometers traveled between the departure and arrival airports.
Passengers booking short-haul flights (-1500km) can obtain 250 euros by being eligible for compensation. An additional 150 euros will be offered to travelers taking a flight of less than 3500km.
On the other hand, if the delay is incurred on a long distance link (+ 3500km), the compensation offered to the passenger is estimated at 600 euros.