Get compensation for late arrival of a Cabo Verde Airlines plane
In Europe, more than one in three encounter at least one dispute during their vacation. Almost a third (29%) of these disappointments relate to disappointments related to air travel.
Flight operated by Cabo Verde Airlines is canceled
You have the right to be redirected to your destination or to renounce your trip, and therefore to be reimbursed for the flight. You are also entitled to food, accommodation if necessary, payment for transfers between the hotel and the airport, as well as two free phone calls or emails.
Except in exceptional circumstances (inclement weather, security risks, controllers’ strike, etc.), you benefit from a lump sum compensation which depends on the flight distance:
– 250€ for a flight of less than 1,500 km,
– 400 € from 1,500 to 3,500 km,
– 600 € beyond.
Contact in writing the customer service of the carrier whose flight has been canceled to claim the compensation provided. If you have had food and accommodation expenses while waiting for your flight, keep the invoices, then send them to the company for reimbursement.
Flight is delayed
As soon as the flight is three hours late not justified by extraordinary circumstances, you can obtain compensation varying according to the distance to be traveled and the extent of the delay, calculated from the time of arrival. It amounts to:
– 250€ for a delay of more than three hours on flights of less than 1,500 km,
– 400€ for a delay of at least three hours concerning flights from 1,500 km to 3,500 km,
– 600€ for a delay of at least four hours.
You are entitled to refreshments or meals from two hours late, to accommodation if necessary, to the payment of transfers between the accommodation and the airport and to two telephone calls, or free emails.
If the delay is at least five hours, you can waive the trip and request reimbursement of the ticket.
Contact the company’s customer service in writing, upon your return, for any compensation claim.
In case of overbooking
If you cannot board because the company has sold more tickets than available seats, you can agree to postpone your flight for compensation.
You can also request a refund for your ticket with, if applicable, a return flight to the original point of departure.
In all cases, you are entitled to reimbursement of your costs and compensation identical to that which applies to flight delays and cancellations.
Please note: if you are denied boarding because your travel documents are not valid, you arrive late, etc., you will not be entitled to assistance or compensation.
Air passenger rights protect you
When European or African airlines like FlyTACV cannot invoke “extraordinary circumstances” (natural disaster, attack, etc.) to justify them, flight cancellations and denied boarding (overbooking) give right to compensation . However, few consumers know that the same compensation is also due to them when the flight arrives three hours (or more!) Late at their destination. The scale then varies according to the distance of the flight: € 250 up to 1,500 km, € 400 from 1,500 to 3,500 km and € 600 beyond. From five hours late, you are even entitled to waive your trip and obtain full reimbursement of the ticket as well as the reimbursement of your repatriation to your original departure airport if the delay is caught up.
Please note: cruise ship and coach passengers also have rights to compensation in the event of late arrival. The amount also varies depending on the duration of the journey.
There is nothing complicated about demanding compensation
Still according to the consumer association, 90% of travelers suffering from delays would give up trying to obtain compensation, thinking, wrongly, of complicated procedures. If this is your case, you can easily entrust your dispute to one of the specialized portals on the Internet. It’s free! If your request for compensation is unsuccessful, you have nothing to settle on the site. On the other hand, the latter will charge a 25% commission on the sums recovered if he succeeds.