Are you flying soon? Between cancellations, delays and waiting hours at the airport, it’s much better to know the rights of air passengers in the event of a canceled or delayed flight and an overbooked flight.
Whether you go through Qatar Airways or another airline, you can get compensation up to € 600 if your canceled flight claim is successful. Or your delayed flight claim.
Filing a canceled theft claim file or a delayed theft claim file is a good idea given the unexpected we may face. Where to file your canceled flight claim request? Where to file your delayed flight complaint request? How does compensation work for a canceled, delayed, overbooked flight? As many questions as you ask and as many answers as you will find on this page.
Get compensation at the slightest effort? How is this possible?
By contacting a law firm online. You just need to enter 3 pieces of information in the form: Your departure and arrival airport. An expert compensation advisor will take care of the claims process for you.
If your form meets the acceptance conditions, your advisor will open your personal space on their platform so that you can follow the progress of your file in real time. You will therefore have the possibility of transmitting the necessary supporting documents and the advisor will take charge of your file.
Up to 600 euros offered for each injured passenger
If successful, 75% of the compensation is returned to you and the startup will receive a commission only if you succeed. No costs will be charged to the passenger in the event of failure. So if your compensation is 250 € you will receive 187.50 €.
Zoom on your rights as air consumers
Regulation No. 261/2004 entered into force on February 14, 2005 in order to guarantee fair and high protection for air passengers. It is a text of direct and general application which opens a right to compensation to air passengers. This text requires airlines such as Qatar Airways to provide support and assistance in the event of denied boarding, cancellation or delay on their part.
In case of cancellation:
In the event of a flight cancellation, airlines must offer passengers basic compensation such as:
– Refreshments and food depending on the waiting time,
– Accommodation if the flight is postponed until the next day,
– Compensation in the form of credit or miles if the company is unable to postpone the canceled flight.
Since EU regulation 261/2004, air carriers have the following obligation in the event of flight cancellation:
– Offer a re-routing to the intended destination under the same conditions, as soon as possible or at a later date,
– Offer a refund for the canceled flight or the part of the trip not made on the passenger ticket if the company is unable to offer a re-routing or to postpone the flight date,
– Pay a lump sum compensation to each passenger victim of a flight cancellation from them
Possible compensation proposals:
Air passengers are entitled to a lump sum compensation ranging between € 250 and € 600 to compensate for the damage suffered during the cancellation of a flight.
To benefit from a lump sum, the canceled flight must meet the following criteria:
– The flight must be from an EU member country
– In case the plane arrives in a member country of the EU, the regulation is applicable only on European companies
– The incident must come from a failure, from an airline problem (You will not be compensated in the event of bad weather conditions or controllers’ strikes)
If there is a delay on the flight:
In the event of a flight delayed by Qatar Airways, airlines must provide refreshments and food during the waiting time.
Since EU regulation 261/2004, airlines have an obligation in the event of a flight delay to provide compensation for any aircraft that is more than 3 hours late.
What is lump sum compensation? What are the criteria to benefit from the lump sum compensation?
Air passengers are entitled to a lump sum compensation ranging between € 250 and € 600 to compensate for the damage suffered during the delay of a flight. The amount varies depending on the distance of the flight.
To benefit from a lump sum, the delayed flight must meet the following criteria:
– The delay in flight delay must be more than 3 hours,
– The company must not have implemented all the compulsory means to ensure that flights are on time.
– The flight must depart from an EU member country
– In case the plane arrives in an EU member country, the regulation is applicable only on European companies
What if the Qatari company has denied you boarding?
Overbooking is a commercial practice by airlines to fill the plane. Overbooking allows airlines to avoid empty seats on the plane as much as possible. Air passengers may be denied access to their flight in the event of a change of aircraft for an aircraft with a capacity lower than the previous one.
Air passengers often find it very difficult to prove that they have been the victim of an overbooked flight. Do not hesitate to try to request a certificate of denied boarding or a written document confirming the injury as well as the reason for the denied boarding. In this case, it is important to have a valid ID or a valid passport.