Would you like to be compensated following the cancellation of a trip?
Whether or not you are the cause of this cancellation, we will inform you of your rights and your remedies in the event of refusal.
Cancellation insurance is not compulsory for the buyer of a ticket, however it must necessarily be offered by the seller. On the other hand, it does not apply only in the case of a cancellation that is on your initiative, it will not therefore take care of the cancellation on the initiative of the transport company.
So often it seems superfluous, yet it turns out to be very useful. Indeed, it allows you to be able to have you fully or partially reimburse the cancellation costs, according to the terms of your insurance contract, usually practiced by the transport companies following your cancellation, since generally the transport companies do not take not support cancellations at the initiative of buyers. On the other hand, it happens that the insurance only operates in certain cases, it will therefore be necessary to be very vigilant on the grounds for cancellation that it covers. In principle, the cancellation insurance should cover the following reasons: illness, death, serious accident, significant material damage, professional reason (invitation to a university remedial examination, modification of leave, transfer, etc.)
Also note that the cancellation fees depend on the date on which you canceled your trip, the closer it is to the departure date the more they will be important, and the more your compensation will be reduced.
Finally, you have five days to declare the cancellation with the insurance and provide all the supporting documents necessary for its management such as medical certificates or invoices and bank statements.
Conversely: In the event that you have not taken out cancellation insurance, the conditions for canceling the ticket will therefore depend on the general conditions of sale to which your purchase contract is subject. For example, some Air Canada tickets are not refundable or exchangeable.
if the company can refuse you the refund of the ticket, know that as soon as you have not boarded the plane the company will have to reimburse you the various taxes such as the airport tax, the civil aviation tax or even the solidarity tax since these are calculated on the number of passengers who have actually boarded, this also applies in the event of denied boarding by the airline.
Flight canceled due to a jamming within the Canadian airline:
The compensation rate here depends on the type of transport you have chosen.
Regarding the cancellation of an airline ticket, this is the regulation of July 11, 2004 relating to compensation and assistance to passengers in the event of denied boarding and cancellation or delay important of a flight that will apply. In general, know that you are entitled to compensation as soon as the cancellation has occurred less than two weeks before departure and the country of departure is a member of the EU or if it is a carrier based in Europe, in this case the country of departure or destination will not matter. Anyway the company will have to offer you an alternative under the same conditions as the canceled flight and without additional payment. On the other hand, depending on the waiting time, the company will have to restore or house you at its expense. If you have decided to give up your trip, the company will have to reimburse you in full for the ticket within seven days.
In addition to Air Canada’s reimbursement of the ticket, you can also make a claim. This is legal when the company has canceled the flight less than two weeks before departure except in cases of force majeure, that is to say by the occurrence of an unforeseeable, insurmountable and independent event of the company, it for example, it will be a storm preventing any departure. Also, compensation will be granted only for flights departing from an EU member country, or for flights operated by an EU company. Finally, the amount of compensation depends on the length of the journey initially planned, as follows:
250 € for journeys less than 1500km
400 € for journeys between 1500 km and 3500 km
400 € for European journeys of more than 3500 km
€ 600 for journeys between the EU and outside the EU
Also be aware that you have five years to make your claim.
Possible remedies in the event of damage
Seek help from lawyers: A solution that seems ideal. They are experts who help passengers receive the personal support and attention they need after experiencing a real ordeal before their departure.