Garuda Indonesia flight canceled: what are your rights?
Your flight with the Indonesian company is canceled. What are your rights ? What rules must Garuda Indonesia follow?
Passenger care and compensation
For passengers who are victims of a flight cancellation and to whom the European regulations are applicable, it is planned:
– The assumption, by the carrier, of catering, accommodation, etc. of the passenger who was the victim of the flight cancellation.
– The choice for the passenger victim of the flight cancellation between the replacement on another flight at the expense of the carrier and the reimbursement of the price of the plane ticket if he renounces his trip.
– A compensation scale according to the number of kilometers of the planned trip.
– The flight must be canceled less than two weeks before departure.
The flat-rate compensation provided is:
– 250 euros for flights whose journey is less than or equal to 1500 kilometers;
– 400 euros for flights with a route between 1,500 and 3,500 kilometers, as well as for all intra-Community flights of more than 1,500 kilometers;
– 600 euros for flights to a State which is not a member of the European Union when the journey exceeds 3500 kilometers.
This compensation is paid automatically by the carrier in the event of flight cancellation. Payment must be made in cash, by bank transfer, by check, etc. The carrier can only pay this amount in the form of travel vouchers provided that the passenger gives his written consent.
The compensation thus provided is due to the passenger who is the victim of the cancellation of his flight with Garuda Indonesia, without the latter needing to provide proof of his damage.
If the passenger considers that his damage is greater than the compensation provided, he must send a complaint to the carrier.
Particular case
For passengers not benefiting from European regulations, please refer to the applicable legislation.
When compensation is not due?
In some cases, the airline is exempt from the obligation to compensate passengers in the event of a flight cancellation.
This is the case when:
– the airline company informed the passenger of the flight cancellation at least two weeks before the departure date;
– the flight is canceled due to a force majeure event (for example, due to the weather).
Reduction of compensation
– If a seat has been offered to you on another flight with an arrival time close to the scheduled time, compensation may be reduced by 50%. This reduction only applies if the arrival time has been postponed less than :
– 2 hours for flights of 1500 kilometers or less,
– 3 hours for flights of more than 1,500 kilometers for flights within the European Union or between 1,500 and 3,500 kilometers for other flights,
– 4 hours more in other cases.
We recommend a special procedure to quickly obtain your compensation
You must go to the compensation form on our site and then fill in its empty boxes, it takes ten seconds. You send your complaint. It is received by a team of fifty people (advisers, lawyers and legal experts, etc.), with a majority of lawyers and people trained in law to ensure that everything is in accordance with the regulations. They will then construct the file amicably and send it to the airline. We then give him time to analyze the file.
Several things can then happen. The company agrees to compensate, pay the money to the startup which will take care of giving its share to the client. The startup has a very engaging economic model. The customer does not pay anything when he files his claim, we will process it without asking him for a euro but we will retain a commission of 25% at the end, when we receive the compensation.
Duration of the procedure, this will be very variable depending on the airline and the complexity of the case. For the simplest files, the startup is able to solve the problem in one week, for the more complex files, it can take two years.