Icelandair compensates its passengers: How are the injuries (delay, cancellation, etc.) repaired?
What to do in the event of a delayed flight? Once the stress of a disrupted timetable has been digested, there are remedies to be reimbursed, compensated or helped if your plane is delayed.
You may be going on vacation this summer by plane. Even if a delay of vacationers is a little less annoying than missing a professional meeting, … whatever, your rights in case of delay are the same.
The first element that applies to all cases dealt with: Icelandair will only reimburse or compensate you if it is responsible for cancellation or delays. An airport or weather problem is usually not taken into account for refunds. In short, your company will reimburse you if the delay is due to a routing of personnel, a boarding problem,…
Rescheduled flight departure (the service is canceled)
If your flight is canceled, you have the right to a refund, compensation or re-routing.
On the other hand, if the cancellation is announced less than 14 days before the departure of the flight, your company is not under the obligation to reimburse you. In the same way as if it is able to route you to your destination airport in times equivalent to the initials.
Cancellations are easier to be reimbursed than delays because companies very often seek to play on the extraordinary conditions to clear themselves of their responsibilities.
Delayed flights: when should Icelandair compensate its customers?
If your flight is two hours late for a short-haul flight (less than 1,500km), the airline company must provide you with service assistance (meals, snacks, etc.).
For longer flights, the delay must be more than 3 hours to obtain these services and allowances. From 5 a.m., you can cancel your flight and request compensation.
These provisions apply to all flights, regardless of the nationality of the airline.
If you arrive more than three hours late at your destination, you are entitled to compensation. Only if the company is responsible for the delay. The procedures are to be established at the airport or on the company’s website by entering your booking information.
These provisions only concern flights organized by a European airline. For others, it depends on the legislation of each country.
For connecting flights, it is the final delay that counts to be reimbursed. If the first flight is 20 minutes late, it is enough to miss a connection and therefore be more than 3 hours late.
Air travel impossible due to overbooking
What is overbooking? In French “overbooking” is a practice that is increasingly used by airlines. It aims to overload an airplane in the hope that it will be filled despite the cancellations. Even if it means taking the risk of seeing the flight overloaded if all the passengers show up. Overbooking is also possible in the event of a duplicate at the time of booking.
If you are a victim of this commercial practice, Icelandair may offer to give up your flight to take a next one, in exchange for financial compensation depending on the distance of the flight.
Reimbursement is the last resort. It is used when no traveler wishes to leave the overbooked flight. Before this option, the companies will offer to change the flight but by upgrading for example
The amount paid following your claim
The compensation or compensation paid to repair air damage can range from € 250 to € 600. They essentially depend on the circumstances of your flight (distance, delay …).
Get compensation: Experts offer to support you in all procedures
Indeed, it is quite complicated to be compensated by Icelandair or any other air operator because companies try to play legally.
Even if all the procedures can be carried out with the airline at the airport or on the website afterwards, websites offer to facilitate your procedures. Their help goes from checking the possibility or not of being reimbursed to continuing to approach the airlines.
Note that a commission is only charged in the event of compensation.