Kenya Airways flight delay: how to get compensation?
A delay by the Kenyan airline, this is a delicate subject which we unfortunately unfortunately face from time to time.
What are the rights of passengers in the event of a strike?
In the event of cancellation or denied boarding, Kenya Airways is expected to offer the traveler a replacement flight as soon as possible. He must then ensure that the latter can effectively make a replacement flight available to him on his flights or those of another company before purchasing another ticket at his expense. If the amount is more than the original ticket, he may lose the difference. Travelers who have booked through a travel organization, may be assisted in the procedures.
To be reimbursed and / or compensated, passengers must keep all their flight documents (boarding cards, luggage tags, certificate of cancellation, delay or denied boarding), as well as the invoices for the costs that they can hire while awaiting their replacement flight (hotel, restaurant, transport).
If the passenger is notified of the strike movement less than 14 days before the departure of his flight, he will be potentially eligible for compensation.
In the event of cancellation, delay or denied boarding, if the traveler has a connecting flight, he must let the airline know so that he can be taken care of as a priority.
Force majeure or not?
Airlines are not obliged to compensate passengers in the event of an air traffic control strike.
In Europe, the strike of the personnel of a company is not considered as a circumstance to be exonerated from responsibility and potentially allows to obtain compensation from 250 to 600 € in case of cancellation, delay or refusal of on the flight.
Reasons for refusal of compensation
– The flight less than 3 hours late,
– You have been informed of the minimum delay 14 days before departure,
– The delay or cancellation results from a case of force majeure,
– You arrived late for check-in,
– The delay occurred more than 5 years ago,
– The compensation may depend on the nationality of the company operating your flight (European or not) and the country of departure of your flight.
How to get your compensation?
In reality, few people apply for compensation (in the range of 5 to 10%), this is due to the fear of the length of the procedure, which involves time and energy.
An effective solution to succeed
Using start-up companies specialized in theft compensation, created and managed by legal experts, take fairly high commissions of around 25%.