Compensation for air damage caused by Korean Air
Yet one of the largest airlines in South Korea, Korean Air is not immune to denied boarding, delays or flight cancellations. The victims of these robbery disturbances, however, have rights framed by European regulation (EC) n ° 261/2004. They can therefore claim compensation from him.
Several precautions should be taken at the airport to defend your rights. The first is to reassure yourself that Korean Air offers you an alternative flight. You must also collect the documents necessary to assert your rights to compensation. At the same time, it is important to reassure yourself that your right to assistance is not violated. As for the flat-rate compensation provided by law, the best way to obtain it is to go through a specialized platform to request it.
Making a complaint to obtain cause: The criteria to be respected
It is obvious that air passengers who are victims of a flight incident can seek compensation for the damage suffered. However, before a claim is successful, the theft incident must not be caused by an extraordinary circumstance. We call extraordinary circumstance situations that are not the responsibility of the airline, namely:
– Bad weather or weather conditions;
– strikes by airport staff;
– Flight bans for security reasons.
If your Korean Air flight from Europe is delayed or canceled for any of these reasons, you cannot claim compensation from the airline.
The air carrier is also under no obligation to compensate you if it notifies you of the incident at least two weeks before the day of travel. It is the same if it notifies you at least 7 days before your departure and offers you a re-routing under conditions similar to those of the initial flight.
File your complaint: Are we limited or not by time?
According to European regulations, only flights to or from an EU airport are eligible for passenger compensation in the event of a flight disruption. The company’s flights from Europe to various destinations around the world are therefore affected. However, the legislator has set a deadline for filing a complaint with the airline. Beyond this period, it is no longer possible to benefit from compensation.
In the majority of countries, this period is 5 years. Since it is retroactive, you have the option of making a claim or request for reimbursement for a flight that has operated for the past 5 years. It should also be noted that this time fixed for complaints is not the same in all countries. He is, for example, one year in Belgium and ten years in Luxembourg.
If the delay is caused by a flight incident
For a significant delay at the airport, you can benefit from a pick-up from the airline. Likewise, you are entitled to financial compensation when all the conditions are met.
In addition to compensation, Korean Air first owes you assistance:
Pending the actual departure of your plane, you can get free pick-up from the Korean airline, usually including snacks, refreshments and communications.
If necessary, your hotel and transport between the airport and this accommodation are also the responsibility of the airline. However, to benefit from this assistance, the wait must reach a certain length depending on the distance of the flight. If your wait exceeds 5 hours, you can be reimbursed for your plane ticket by giving up your trip.
How much can you generate a lump sum?
It can relate to amounts that vary depending on the distance of the flight. Contrary to what one can imagine, passengers are not compensated according to the price of their plane ticket. In practice, you can claim the following compensation:
– 250 euros for flights of less than 1,500 km (Marseille-Bejaia flight for example);
– 400 euros for flights between 1,500 and 3,500 km (Paris-Algiers flight for example);
– 600 euros for flights over 3,500 km (Manchester-Tamanrasset flight for example).
Contact the customer service of its carrier: An excellent or bad idea?
To make a claim for reimbursement or compensation at Korean Air, you can contact the airline directly. A complaint letter must be sent to customer service (preferably by registered post with acknowledgment of receipt). You must attach all supporting documents to this letter which will facilitate the processing of your request. This approach may seem administratively burdensome for many people. It is also potentially expensive and time consuming. This is why the claimants prefer to use intermediary companies specialized in the field of compensation recovery.
Turn to specialized organizations: Benefit from faster and more efficient processing of your file
Sending a complaint letter due to a canceled or delayed flight to your company often does not lead to a successful decision, because the latter generally does everything in its power not to compensate passengers. Going through companies that are expert in claiming compensation allows you to get the support of a team that has a very good understanding of European regulations and the workings of the system. It simplifies the process of claiming compensation by assisting you from the compensation request to the payment of compensation.