A Philippine Airlines plane takes off late or never takes off: Can we be compensated following such a hassle?
You have chosen your destination and are ready for an unforgettable journey! After several days of preparations, your trip with Philippine Airlines can go like clockwork, but the opposite scenario is also possible. So you are faced with unforeseen events such as a flight delay, loss of luggage, flight cancellation or even overbooking, which can quickly lead to your plans. Frustrated, you may decide to leave everything and go home. But nothing is lost; there are quite a few ways that everything is not lost.
Philippine Airlines customers are not exempt from the various incidents impacting airlines. Passengers can then file a complaint with the company’s after-sales service. This complaint is essential when the traveler then wishes to make a claim for compensation or reimbursement. But how do you make this claim?
First, you have to go to the company’s website. Then, in the menu on the home page at the top, click on the information section and the option “Contact customer service”. Finally, click on “Complements or general complaint”. Once this is done, several options are displayed as part of the claim to be made. In the case of a written complaint, you must fill out a contact form provided on the company website or simply send the request by email.
You must then choose the complaint which concerns you. De facto, you will be asked to fill out another, more specific form. In the case where, for example, it is a complaint involving costs and there are receipts to present, an option is present on the form which allows the customer to attach files directly to his complaint.
It can happen that a customer has at least two or more complaints. If he intends to do these online, then it is best to do one at a time.
Being compensated by your carrier: what amount should you expect
The type of compensation may vary depending on the disruption observed and the damage caused. You must be informed at least about your rights as an air passenger. But in general, compensation will be made up of three points.
First, financial compensation. Its amount can vary from 100 to 400 euros. To assess the amount of the compensation, Philippine Airlines will consider the distance traveled during the flight. On arrival, if there has been a delay, this period of time can also be taken into account in fixing the compensation.
Second, when the traveler faces the cancellation of his flight. The company can then choose to redirect it on another flight allowing it to reach its destination. It can also opt to assume certain costs. This support is not compulsory, but when decided by the company, passengers who have suffered delays may be called to benefit from a free meal and accommodation in a hotel while waiting for another available flight can recover them to bring them to destination. The phone calls they have to make to warn their loved ones or their work relationships will also be answered by the company.
And finally, reimbursement of expenses made by the traveler. Thus, the price of his plane ticket will be reimbursed in full. However, for expenses incurred in connection with the trip, they may be reimbursed in part or in full.
The Philippine Airlines flight is canceled … what’s next?
There are many reasons for canceling a flight. This could be due to a device failure, a strike or even an exceptional circumstance. Besides the cancellation of the flight by the carrier, you can also cancel a Philippine Airlines plane ticket for reasons such as a dismissal or an unexpected illness, a cancellation of holidays, a visa refusal, an accident or death a loved one, a serious illness, loss of identity documents.
The cancellation of a ticket issued by the Philippine company must however follow a very strict procedure. It must mainly respect the cancellation deadlines indicated in the travel contract, the latter also indicates the possibility or non-possibility of being reimbursed for the plane ticket. Other companies propose a modification of the ticket. It is therefore important to inquire about all these details in order to know under what conditions the cancellation of your plane ticket will have to be done. At Philippine Airlines, a flight reservation canceled within 24 hours is eligible for a refund of the ticket. After this time, you can still claim a refund of part of the amount of your ticket. This complaint must nevertheless be made as soon as possible.
In addition, if you have flight cancellation insurance, this offers you significant advantages. It facilitates for example the request for reimbursement of the ticket, but also certain air taxes such as the fee or the airport tax. However, there are unreimbursed fees such as application fees, visa fees and insurance fees. Note that subscription to cancellation insurance is done automatically when you pay the full amount of the airline ticket with a Platinium or Gold bank card.
Receive compensation: Experts can intervene to defend your rights
Whether it is for a flight cancellation, a delay or a strike, to take the example of Philippine Airlines, you should not hesitate to call on the complaints service of your operator if all the conditions are met. The deadlines for requesting cancellation and for claiming reimbursement for an airline ticket are very short, unlike claims for compensation for canceled or delayed flights, which can sometimes be made several years after the incident.
Using a compensation startup … a more than perfect decision
However, the procedure which will follow the reimbursement claim may seem very complex to you. Indeed, direct complaints often do not succeed and response times are very long or do not know a favorable outcome. To claim a flight reimbursement and gain success quickly, it is therefore advisable to seek the assistance of a legal expert.
This commission agent will take charge of your file from start to finish free of charge by professionals who master all the workings of the system and have a good relationship with dozens of airlines. They will therefore be able to take charge of your file whether it is for the claim for a refund for a canceled flight or for the claim for compensation for delay.