The hassle of Primera Air passengers before departure
Going on a trip always wants to be a great experience except when experiencing delayed or even canceled flights. If you have been on a plane a lot, it is sure and certain that you have already had small annoyances of this kind.
To get out of the unpleasant situations that a canceled or delayed flight can cause, here is the essential of what it can be useful to know, but also what it is necessary to do, at least in certain categories of flight. I warn you, there are going to be legal terms, so hang in there.
Your flight served by Primera Air has been canceled?
In the case of a canceled flight, you are entitled to several things:
– a refund, re-routing or return flight.
– assistance (accommodation, transport, meals, etc. as appropriate)
– compensation if you have been informed less than 14 days before the scheduled departure date. Please note, if you have accepted a refund or a re-routing, compensation is not always possible, you must check your case and on this point it is sometimes a bit complex. In any case, you must go to the flight check-in to receive the compensation, as I understand it.
Regarding compensation, know that the airline is careful not to offer it and will invoke in most cases, a cancellation for extraordinary circumstances (examples: security risks, adverse weather conditions). The airline must in this case prove that the cancellation was due to extraordinary circumstances.
– Or, it is delayed
If your flight has been delayed on departure, you can claim:
– assistance (snacks and drinks provided by the company after 2 hours delay, accommodation if the flight is delayed overnight)
– a refund if the delay is significant (at least 5 hours)
– compensation after 3 hours or more of delay except for extraordinary circumstances (which the company must prove)
Or overbooked?
In the case of an overbooking, you also have rights during your wait:
– you can get compensation
– either a refund, a re-routing or a new reservation
– assistance (meals, refreshments). If you did not receive assistance and paid for your meals yourself, you can request a refund.
Mayhem at the airport due to a strike
If the strike concerns Primera Air, it is possible to obtain compensation if the airline could take measures to avoid disrupting flights.
Your rights are protected by official law
– To assert your rights, 2 solutions are available to you
Start a process with the airline company by yourself. In this case, you must start by filing a complaint with the airline. Avoid emails and phone calls, send a letter by registered letter. The company will respond or not (this is often the second option) and in the latter case, it will be necessary to file a complaint with the national authorities. You have never had to do such a procedure but it seems long and painful.
Call on a company specializing in the defense of the rights of air passengers. This type of company takes care of the process for you against a commission. You will get your compensation easier but lower. See what works best for you.
We recommend that you use the second solution because you rarely have time for this kind of tedious thing.
You know almost everything! From now on, you will be able to assert your rights if you are the victim of a flight delay or cancellation.
If you have already had this kind of hassle and obtained compensation as a result, do not hesitate to share your experience in the comments.