Flight canceled or delayed by Sky Express: the company can hide important rights from you
It is the nightmare of any traveler: a flight canceled or greatly delayed, with often consequences which are linked in dominoes. Our advice to get the best out of this bad step.
Your flight served by the Greek company does not go as planned: delay, cancellation, overbooking or damage, or even loss of luggage. You have rights, and you have to assert them, whether it’s a flight reimbursement, on-site assistance or even compensation.
In the event of cancellation, delay of a flight, overbooking or even problems with luggage, passengers have more or less extensive rights according to the applicable regulations, the cause of the unfortunate event, the moment when you you are informed and even the place of destination.
In any case, your rights will be less extensive when the cancellation is due to force majeure (war, natural disaster, climatic conditions dangerous for the safety of the passenger) or if European regulations do not apply.
Your rights
– Right to be assisted
According to art. 9 of the regulations, it is the duty of the company to provide refreshments and catering taking into account the waiting time, hotel accommodation (one or more nights depending on wait), airport transport- hotel (or other) and two phone calls (or messages), all for free.
– Right to be informed
European regulations impose on companies information requirements for travelers. A clearly visible sign should direct you to go to the reception counter or the boarding gate to obtain a copy informing them of your rights in the event of cancellation, denied boarding or delay.
– Right to be redirected (return flight)
According to art. 8, passengers can be redirected to their final destination, under comparable transport conditions and as soon as possible. Re-routing to a later date is also possible.
– Right to reimbursement of the ticket
The reimbursement must be made within seven days.
– Right to be compensated
It all depends on the cause of the cancellation, whether it is extraordinary or not, and when the passenger is informed. If it is an ordinary cause, a fixed price is granted according to the number of kilometers: 250 euros for all flights of 1500km or less, 400 euros for all intra-Community flights of more than 1500 km and for all others flights from 1500 km to 3500 km, 600 euros for all flights that do not fall under the above-mentioned points (i.e. more than 3500 km).
Applicable regulations
If the flight takes place alone, international conventions apply, in particular European Regulation (EC) No. 261/2004 which grants protection and rights to passengers in the event of denied boarding against will, delays and cancellations not attributable to them.
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