Syphax Airlines flight canceled: Compensation provided by law
A flight cancellation never happens by chance. It can have a multitude of causes among which we can cite:
– unforeseen technical problems;
– Problems with the crew (ill pilot, lack of personnel, flight time exceeded, etc.);
– threats of insecurity;
– Force majeure (bad weather or climatic conditions, customs strike, etc.);
– Strikes internal or external to the airline.
Depending on the cause of the theft incident, you may or may not be eligible for compensation. Concretely, only theft incidents for which the company is responsible can be compensated. In other words, you will not be able to claim any compensation for extraordinary circumstances or strikes outside the company. It should be noted that unforeseen technical problems are not considered to be exceptional situations which may exempt the company from its obligation to compensate passengers.
For canceled flights, air passengers cannot be compensated in two other cases. When the carrier has informed you of the cancellation of the flight at least two weeks before the day of travel, you can no longer claim compensation. Only the price of your flight will be reimbursed. If the Tunisian airline informs you of the cancellation within a shorter period, but offers you a replacement flight whose schedule is close to that of the initial flight, you are no longer also eligible to receive compensation.
You must be supported by Syphax Airlines
When you have to wait for an alternative flight, the airline has an obligation to pick you up. This assistance takes into account the supply of drinks and meals. You also have the right to communications to contact your loved ones to inform them of your situation (2 calls or 2 electronic messages).
When the replacement flight is postponed for the next day, the airline must also cover the cost of your hotel room and of your return trip between the accommodation and the airport. If the company does not provide this support, you can incur expenses out of your pocket. Keep the invoices to get reimbursed later.
The Tunisian company owes you compensation: Calculate it in thirty seconds
The amount of compensation following the cancellation of the Tunisian airline’s flight depends on the distance traveled. In addition, this company is affected by this compensation procedure for a flight to any city in or outside Europe provided that the departure is scheduled from a city in the EU. The fixed compensation provided for by law is calculated as follows:
– 250 euros for a flight with a distance of less than 1,500 km (Spain-Algiers flight for example);
– 400 euros for a flight with a distance between 1,500 km and 3,500 km (Paris-Adrar flight for example);
– 600 euros for a flight with a distance greater than 3500 km (Berlin-Adrar flight for example). It should be noted that you are able to get a refund for your plane ticket if you give up your trip.
Contact the Tunisian transporter to get your case
You must keep your boarding pass. If necessary, you must keep all the other documents on which the confirmation code for your reservation appears. If you choose to take a replacement flight, be sure to note the actual arrival time of your aircraft.
All these precautions will allow you to formulate a solid request in the context of your canceled flight claim. In practice, you must send the company by email or registered letter with acknowledgment of receipt a letter of request for compensation. However, it must be admitted that air operators often reject individual claims. If the air carrier responds to absent subscribers or notifies you of its denial of canceled flight compensation, be aware that there are other solutions to succeed.
You may not get positive feedback from Syphax, what should you do then?
You can make a second attempt to request a canceled flight refund from the company. Note that the more justified and motivated your request is, the more likely you are to get your compensation. However, if you want to avoid this hassle, you can use the services of platforms specializing in compensation claims. These are companies that have the expertise and experience to obtain compensation on behalf of air passengers.
These specialized platforms are indeed the best way to get compensation quickly by airlines. The latter take charge of your file free of charge until the carrier agrees to compensate you. It is only after this service that you remunerate the company that served as your intermediary to carry out your canceled flight refund. If the procedure fails, you will usually not have to pay anything to the specialized platform that helped you.