The flat-rate compensation: All you need to know about the rights granted to passengers delayed because of TAAG
When you fly, the trip may not be quite as you imagined. Delay, cancellation, damage to luggage. Understand your rights better before it’s too late.
The regulation called 261 / 2004CE reinforces the rights of air travelers concerning the liability of airlines in the event of damage caused to passengers, baggage and goods during international journeys.
Rules aimed at guaranteeing a high level of protection for all air passengers. Thus, Regulation (EC) No. 261/2004 of the European Parliament and of the Council of February 11, 2004 establishes common rules for passenger compensation and assistance and complements the provisions of the Montreal Convention by improving the protection of air passengers in the event of denied boarding against their will (overbooking) and cancellation or long delay of a flight.
The information disclosed in this guide relates only to dry flights, that is to say air transport alone, whether carried out by charter or on a regular line, whether provided by a conventional or low cost company.
Package holidays including other services (accommodation, guided tours) are therefore excluded. But, the payment remains invocable if the cancellation only affects the flight.
Overbooking, flight delayed or canceled? Here’s everything you need to know about compensation for delayed or overbooked travelers.
All flights, whether regular or not, are therefore concerned:
– from an airport located in a member state of the European Union, Iceland, Norway or Switzerland, regardless of the airport of arrival (same state, other state of the Union, third state ) and whatever the nationality of the transporter, Example TAAG, Angolan company, located in Africa.
– bound for an airport located in a Member State of the European Union, Iceland, Norway or Switzerland regardless of the departure airport, as long as the carrier is considered to be Community, ie that is, he has a license issued by a state of the European Union.
Obtain compensation: What are the eligibility conditions?
Here are the basic conditions to be met in order to receive compensation in the event of a flight problem:
– Have a reservation on the flight in question (yes, basic, but we still specify),
– Arrive on time for boarding (45 mins before takeoff).
– Take a flight departing or arriving from a member country of the European Union (+ Norway, Iceland and Switzerland), or from a community airline regardless of the origin and destination of the flight
Here are the conditions to be respected according to his situation:
– Being denied access to the plane due to overbooking
– See your flight canceled, unless:
– Major climatic event,
– TAAG has warned passengers at least 2 weeks before departure,
– The company allowed routing on another flight with an arrival schedule similar to that of the initial flight,
– A strike by personnel other than that of the Angolan transporter which makes any routing impossible,
– Have your flight arrive with a delay of 3 hours or more (unless a major climatic event).
In summary, except in the event of force majeure or a strike by personnel other than that of its airline company, it can be claimed for compensation.
What criteria to determine the amount of compensation?
The amount of compensation varies depending on the distance of the flight:
– 250€ for flights up to 1,500 km,
– 400€ for flights within the European Union of more than 1,500 km and 1,500 to 3,500 km for other flights,
– 600€ for flights over 3,500 km.
In addition to these indemnities, it is also possible to claim damages for compensation for financial and moral prejudice (weekend or vacation canceled, loss of deposit on accommodation or car rental, loss of days of job…).
Obtaining a success: Our solution for obtaining compensation from your home.
– Specialized sites offer to do the procedures for passengers
Obviously, tranquility comes at a price: a commission will be taken if the site wins (which happens in more than 80% of cases). The amount deducted corresponds to 25% of the compensation obtained. It’s up to you to choose between time and tranquility, and money.