Are Tunisair operated flights covered by a lump sum?
The Tunisair airline generally guarantees quality services. However, it sometimes records delays, cancellations or overbookings. European regulation N ° 261/2004 provides compensation for passengers who suffer such damage. Discover in this article the conditions and solutions to obtain your refund. For those in a hurry, request your reimbursement and compensation online.
What amounts provided for compensation after a delayed or canceled Tunisair flight?
For damage related to delay, cancellation or overbooking of an airplane, you can demand compensation from the company. The amount depends mainly on the distance of the trip.
– For a journey of less than 1500 km, the law provides for compensation of € 250 per passenger.
– You can expect 400 euros for a journey between 1500 km and 3500 km.
– You get a sum of 600 euros for a flight of more than 3500 km.
In accordance with the provisions of European regulation N ° 261/2004, a reduction of 50% could apply to these amounts. This occurs, for example, for a delay of between three and four hours on a journey of more than 3,500 km.
Apparently simple, complaints procedures can become a real obstacle course. Many passengers even end up abandoning the procedure. Fortunately, solutions exist to assert your right to compensation.
Tunisair must compensate its customers for delays, cancellations and overbookings. However, this provision applies in certain ways. It exclusively concerns flights departing from or from an airport located in Europe.
Responsibility for the care and compensation of victims must rest with the carrier. Your complaint will not succeed if the incident is due to exceptional circumstances such as the strike of air traffic controllers, a hurricane or a closure of airspace.
For a flight delayed by the Tunisian carrier, the plane must land at least 3 hours after the scheduled time.
For a flight cancellation, you can only claim compensation if the information reaches you less than 14 days before the departure date. You only get the compensation you expect when you take the offending flight.
The law allows you to give up the flight after waiting 5 hours. In this case, you automatically lose your right to compensation.
In the event of delay or cancellation, Tunisair can release its responsibility by quickly offering you an alternative flight under almost identical travel conditions.
Refund the full amount paid for the purchase of your ticket
The European directive allows you to cancel your trip after waiting 5 hours. To recover your money, you submit a request to the company. This is usually done online. You often get a favorable response within 30 days. You collect the price of the ticket minus a tax. You can use your insurance to bear no costs.
Companies and firms provide you with an efficient service to settle your dispute with the air carrier
Start-ups are helping airline passengers who are victims of delay, flight cancellation or overbooking to obtain the compensation due to them in accordance with current legislation (European Regulation EC 261/2004) and European case law. They put their mastery of the rules and all their experience with airlines at your service to increase your chances of obtaining the compensation to which you are entitled. You drop your file and they take care of everything.
First find out if your flight is affected
All flights departing from an airport located in the European Union (Iceland, Norway and Switzerland included) regardless of the nationality of the company and flights to the European Union operated by a European airline.
Receive compensation? However, certain conditions must be respected
Passengers who have suffered a significant delay (more than 3 hours on arrival at the final destination), a flight cancellation or an overbooking can potentially claim compensation. To benefit from the assistance of legal experts, simply fill in the online form with the flight information. This process is free. Within 48 hours, a legal expert confirms or invalidates the eligibility of the situation with regard to European regulations. In case of eligibility, supporting documents are requested (electronic ticket, boarding pass), in order to be able to initiate the complaint with the airline concerned.
Deadline for filing a claim for compensation:
Since May 2017, the prescription has passed to 5 years, in France, for any overbooking, cancellation or flight delay. However, the service offered by startups limits its handling of the file to a period of 2 years after the date of the flight concerned, in order to maximize the chances of obtaining compensation. Certain files going as far as litigation can indeed take time and a file deposited more than 2 years after the flight can limit the chances of success of the litigation file.
Get compensated by Tunisair: What are the stages of the process?
First, you must file your complaint free of charge on the site and answer a few questions about its situation (flight number, problem encountered, cause of the problem, etc.). The company can then determine whether your file may give rise to compensation with regard to European regulation EC 261/2004 which governs the rights of air passengers.
You must then send all the supporting documents and documents requested on the site to start the compensation procedure. It is mandatory to provide a copy of the airline ticket and proof of your registration on the flight concerned. Without the ticket / reservation number, it is not possible to obtain compensation.
In the event that Tunisair responds to the request filed by the company to which you have resorted by agreeing to pay you compensation, the latter will pay back within 7 days, from the effective payment by the airline, the compensation to the passenger having filed his request. A commission is provided to cover the costs of organizing the service.