Passengers delayed by TWIN Jet have rights to defend, compensation to claim:
Air ticket compensation, are we talking about it? One of my apprehensions when I have to fly is to see my flight canceled or delayed and that I don’t know what to do. I know most of you are also afraid that one day it will happen.
On this page you will find information from serious sources which I have linked at the end of the article. Please note that you can make comments or ask questions in the comments area, but that I am by no means an expert in the area of compensation for canceled or delayed flights.
The flight is canceled: the French company must necessarily compensate you
Sometimes you have to take a flight to go to any destination with the airline Twin Jet. On D-Day, a few hours before the flight time, we receive an SMS telling me that his flight has been canceled and that we could call customer service of the airline so that we can find him a another flight or another solution.
Very quickly, you have to call customer service who can find him another connection the same day. We were very lucky that this new flight had no impact on his stay. We refer to flights that make him arrive late or that take him to a connection and the duration of his stay can quickly be reduced, especially if we plan to go on weekends.
This kind of canceled or delayed flight problem can happen to anyone, anytime, anywhere and even in South East Asia
Now that you are aware of this kind of problem, you should know that it is possible to be taken care of but not under certain conditions.
Airport pick-up: When do you get this right?
– When the flight is long delayed
Support is possible in the event of a significant delay on departure and compensation in the event of a significant delay on arrival
We must therefore look at the time of takeoff of the plane compared to that indicated on the ticket.
If there is a difference, you can obtain free assistance depending on the waiting time (refreshments, catering, communication and, if necessary, accommodation with transfer between the airport and the accommodation.
To benefit from such assistance, your flight delay must reach a certain duration. You can imagine that it will not work if your flight is 5 minutes late. In addition to that, it is a function of the flight distance.
– Exceptional cases
Depending on the case, TWIN Jet may decide to limit or refuse assistance. If the departure delay is at least 5 hours longer and if you forgo your trip, you are entitled to have your ticket reimbursed and possibly to request the management of your return flight to your original departure point ( delay recorded on the scheduled flight after the stopover).
You must also comply with conditions regarding the place of departure and arrival of the flight.
The pick-up also works if the pick-up works if your company has canceled your flight less than 2 weeks before departure, for example, in the event of a strike within Twin Jet.
Since this carrier is of European nationality (EU), it is not important that the conditions concerning the place of departure or arrival are met.
Boarding impossible because the plane is overbooked
To be taken care of, you must have presented yourself at check-in with your valid tickets and papers. In addition to this condition above, the airline must have refused to allow you to board the aircraft.
This happens when there are cases of overbooking, that is, the air carrier has sold more tickets than available seats and therefore cannot board all passengers. There is no question of letting you board even while standing, something that is not allowed on an airplane.
Be eligible for the lump sum: It depends on certain conditions
In the event of a delayed flight, your flight must arrive with a delay of at least 3 hours. The company may, however, invoke a case of force majeure to refuse you compensation, that is to say an unforeseeable and unavoidable incident: a snowstorm for example.
You have the rights to compensation, but you do not know the procedure, immediately turn to the compensation specialists
However, you can take the steps yourself to obtain your success, however, the airlines generally refuse this kind of request without really justifying their decision.
In addition, the procedures can seem complicated to make a claim for compensation, this is why it is possible to go through specialized sites whose lawyers are ready to take care of everything.
Easier and faster than collecting your supporting documents, writing a registered letter and waiting for your request to be processed.
How to send a claim to legal experts: You just have to fill out our form by informing your departure and arrival airport.